Medical Coding Specialist

• Nov 2019 - Present

•Performs initial charge review to determine appropriate ICD-10 and CPT codes to be used to report physician services to third party payers •Assists in entering data from impatient face sheets including but not limited to demographics, insurance plans, etc •Interprets progress notes, operative reports, discharge summaries, and charge documents to determine services provided and accurately assign CPT and ICD-10 coding to these services •Enters appropriate data into G-Gastro by selecting the appropriate codes, diagnosis, modifiers, to the corresponding Anesthesiologist, CRNA, pathology, and provider information to complete the process •Contacts physicians through management regarding procedures and other services billed to ensure proper coding •Works in coordination with other members of the Central Billing Office as necessary Show less

Medical Coding Specialist

• Jul 2019 - Aug 2019

•Audited clinical providers charts company-wide to validate correct ICD 10 and CPT coding was utilized •Provided feedback to providers on proper ICD 10 and CPT coding •Ensured proper coding followed Medicare, Medicaid and Private Insurance guidelines •Helped decreased denial of medical claims across the company •Audited clinical providers charts company-wide to validate correct ICD 10 and CPT coding was utilized •Provided feedback to providers on proper ICD 10 and CPT coding •Ensured proper coding followed Medicare, Medicaid and Private Insurance guidelines •Helped decreased denial of medical claims across the company

Loan Specialist III

• Jun 2015 - Oct 2016

LOAN SPECIALIST III, FANNIE MAE• Consulted with customers regarding performance in areas such as servicing, investor reporting, delivery accuracy, custodial account management, document control, reporting, loss mitigation, and lender compliance• Assist customers in complying with guidelines and servicing and selling requirements• Design, develop, monitor, and update workflow processes• Ensuring processes respond to operational risk and control objectives, process improvement goals, and achievement of business goals• Conduct in-depth root cause analyses of customer problems and issues. Propose solutions Facilitate implementation• Business analyses through V look up’s, pivot tables, historical trending, graphing comparisons to research issues and exceptions, to make appropriate changes• Evaluate customer staff capabilities to integrate the firm's work rules with customer's servicing operations• Build and improve internal and external customer relationships Show less

Vendor, Servicer - Relationship Manager

• May 2010 - Jun 2015

VENDOR, SERVICER - RELATIONSHIP MANAGER, FANNIE MAE• Managed over a hundred staff members from the vendor’s call center unit• Overseen employees and processes, disciplined or coached employees when necessary • Conducted onsite and virtual meetings with the vendors call center on a routine basis• Demonstrated working knowledge of the processes, procedures, and regulations to improve needed opportunities• Ensured vendor was meeting or exceeding quality assurance metrics and following internal procedures• Provided direction on managing risk factors to reduce exposure• Ensure vendor compliance and performance for the Making Home Affordable program and other loss mitigation options• Develop and sustain effective relationships with treasury, servicers, and vendor• Facilitate face to face and virtual meetings with senior leadership at various servicers• Identify issues and trends regarding the (MHA) program escalations process• Propose solutions to business challenges identified by internal and external business partners• Monitor escalation reporting as identified on internal and public reporting Show less

Mortgage Consultant

• Jan 2008 - Mar 2010

Mortgate Default Litigation

• May 1998 - Apr 2009