Experience

Inlight

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior backend engineer

  • Aug 2021 - Present



Arq Group

• Australia
• IT Services and IT Consulting
• 300 - 400 Employee

• Release Engineer

  • Oct 2015 - Aug 2021



Outware Mobile

• Release Engineer

  • Oct 2015 - Jun 2019



Cognology

• Australia
• Information Technology & Services
• 1 - 100 Employee

• System Admin and Support Analyst (Cloud Applications)

  • Nov 2012 - Sep 2015



Bendigo IT Pty. Ltd.

• Australia
• IT Services and IT Consulting

• Network Administrator

  • 2010 - 2012



Excelior AAPT

• Admin representative - IT Helpdesk

  • Oct 2008 - Oct 2009

  Liaise with service partner to resolve ADSL\ADSL2+ connection issuesReview troubleshooting notes from staff and lodge ADSL\ADSL2+ faultsTroubleshoot escalated issues that service partner cannot resolveMonitor and respond to email correspondence

• Customer Service Consultant - IT Helpdesk

  • Feb 2008 - Oct 2008

  Assist customer with ADSL modem, dial up and mail program configurationsTroubleshoot complex issues with ADSL, dial up and mail programsRelate complex issues to customers in Layman's termsTroubleshoot and diagnose land line phone issuesLiaise with service partner and admin team to resolve issues with land line faultsOccupational Health and Safety TrainingEqual Opportunity TrainingClose the loop (Data entry and call backs)Department of Water Heritage and the arts (Data entry and call backs)