Experience

Paynow Zimbabwe

• Zimbabwe
• Financial Services
• 1 - 100 Employee

• • Aug 2022 - Present

• • Dec 2021 - Aug 2022



Webdev Zimbabwe

• Zimbabwe
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jan 2018 - Aug 2022

• • Jan 2018 - Jan 2018

  ● Handles each customer efficiently, treats them with respect and provides the ultimate customer experience. ● Resolves all customer queries that come through our multiple channels through emails, live chat, social media, walk ins, inbound and outbound calls on time as per set key performance indicators, taking accountability for all issues, and only escalates exceptional cases to the Support Lead. ● Provides continuous feedback to customers on all queries logged. ● Utilizes customer interfaces to build rapport and cross sell relevant Webdev products and services. ● Liaises with Support Lead and calls customers with overdue, suspended or terminated services and offers assistance. ● Escalates any system malfunctions that may interfere with normal activity to the Support Lead immediately ● Contributes to Webdev growth and new business by providing excellent service, knowledge of products and upselling and ensuring customer satisfaction. ● Carries out outbound campaign calls as per instructions from the Support Lead and in line with Campaign script(s). ● Develop and manage good, professional working relationships with all stakeholders, including internal staff. Show less



Telecel Zimbabwe

• Zimbabwe
• Telecommunications
• 300 - 400 Employee

• Call Center Representative

  • May 2017 - Jan 2018

  verify data and correct data where necessary - Resolving product and service queries through clarification of customer's complaints and determining the cause of the problem, selecting and explaining the best solution to solve the problem. - Attending to subscriber’s queries and correcting customer’s errors by reversing their transactions through the use of different interfaces. - transcribe information into required electronic format - check completed work for accuracy verify data and correct data where necessary - Resolving product and service queries through clarification of customer's complaints and determining the cause of the problem, selecting and explaining the best solution to solve the problem. - Attending to subscriber’s queries and correcting customer’s errors by reversing their transactions through the use of different interfaces. - transcribe information into required electronic format - check completed work for accuracy



Zimbabwe Tourism Authority

• Zimbabwe
• Government Relations Services
• 1 - 100 Employee

• Student Intern

  • Jan 2015 - Dec 2015

  -Planning and organizing of Sanganai Business Expo. -Planning of Harare International Carnival. -Customer liaison officer at Sanganai. -P.A of executive director of National Convention Bureau. -Training of waiters and waitresses at Meikles, Rainbow Towers and Cutty Sark hotel. -Inspection of Lodges and Guest houses. -Registration of Hotels and Hospitality accommodation facilities. - Receiving and making calls on switchboard. -Researching on marketing strategies to market Zimbabwe as a tourism destination. Show less