Experience

GreenKiss Staffing Solutions, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Direct Hire Division Manager

  • Mar 2022 - Present



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Project Manager

  • Sep 2016 - Jun 2022



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Corporate Recruiting Manager

  • Mar 2015 - Jun 2022

   Identifies the recruiting, sourcing and retention implications of the business strategy. Anticipates client's needs and delivers talent solutions that enable the execution of the business strategy Hired 100% of all call center agents (6 Programs) Participates in the succession planning process to develop appropriate recruitment strategies to meet staffing needs Oversees filling of all open positions/ requisitions in a timely fashion and with a diverse slate of candidates. Provided administrative support to human resource team Developed strong relationships with business leaders, hiring managers and HR Responsible for maintaining and tracking records Screened, interviewed qualified candidates and prepared offer letters Manages Associate Recruiter by providing leadership, direction and mentoring Implemented and developed search strategies like performance metrics and vendor selection process Drives results, ensuring that staffing activity is meeting/exceeding client requirements Show less

• Operations Manager

  • Aug 2014 - Mar 2015

   HIPAA Certified Trained, directed and led a team of 15 managers and 180 support staff Managed 3 centers (Texas, Charlotte, Pennsylvania) Introduced NPS (Net Promoter Score) within inbound team to assess customer satisfaction Designed and implemented new staff incentive scheme Coordinated staff recruitments, including writing vacancy advertisements and liaising with VP Manage, develop, plan and control the daily issues, tasks, budget and resources of operations Work with in partnership with the operations team supervisors to ensure that all associates are meeting quality standards Track variances, attendance and adherence percentages  Complete quality certification process for new leaders and ensure the quality scores met 90%  Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards Show less



MAU

• North Charleston, SC

• MAU Manager

  • Jan 2008 - Jun 2014

  • Interview, hire, and train shift supervisors – 365 Employees • Direct and coordinate daily work tasks to production workers in automotive line assembly and machining operations. • Leader of multi-level Task Force that identified production issues. Initiated resolutions that reduced down time, increased productivity, and improved final product quality. This produced a substantial cost savings and increased profits while meeting or exceeding customer requirements. • Develops, defines and implements quality systems to support company objectives and comply with TS-16949 and customer-specific requirements. • Facilitate implementation of new quality system requirements and complete quality system training of plant. • Initiates action to aid in the prevention of any nonconformities relating to the product, process and/or quality system. Show less



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Assistant Coordinator

  • Oct 2000 - 2007

   Assist in receiving, verifying accuracy of invoices, coordinating and reconciling monthly and annual records of raw materials and distribution of finished oil products for a regional distribution center.  Conduct internal audits, verify accuracy of product inventory and document all discrepancies.  Blended motor oils, transmission fluids, etc., for major client accounts; off-loaded raw products from trucks and rail cars; monitored and adjusted heating tank gauges.  Assistant Data Manager: Safety Team – 2002-Present.  Training and Communication Coordinator: Diversity and Inclusiveness Council – 2004-Present. Show less



Texaco

• Oil and Gas
• 700 & Above Employee

• Chemical Blender

  • Jan 1997 - Oct 2000

   Assigned to provide chemical blending support service to the Blending Department at Texaco.  Supervised, trained and coordinated (2) team members in blending of motor oils, transmission fluids, etc., for major client accounts; off-loaded raw products from trucks and rail cars; monitored/adjusted heating tank gauges; took and tested samples to ensure chemical product quality.  Assigned to provide chemical blending support service to the Blending Department at Texaco.  Supervised, trained and coordinated (2) team members in blending of motor oils, transmission fluids, etc., for major client accounts; off-loaded raw products from trucks and rail cars; monitored/adjusted heating tank gauges; took and tested samples to ensure chemical product quality.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Military Police

  • Jun 1989 - Sep 1997

   Supervised, coordinated and motivated (10) law enforcement/security specialists in manning posts, patrolling restricted areas and safeguarding Navy property and personnel.  Provided traffic and crowd control; responded quickly to emergency calls/complaints; responded to federal, state/local laws; detected/deterred crimes; conducted professional investigations; prepared written reports; provided testimony in court hearings; and liaised with law enforcement agencies.  Supervised, coordinated and motivated (10) law enforcement/security specialists in manning posts, patrolling restricted areas and safeguarding Navy property and personnel.  Provided traffic and crowd control; responded quickly to emergency calls/complaints; responded to federal, state/local laws; detected/deterred crimes; conducted professional investigations; prepared written reports; provided testimony in court hearings; and liaised with law enforcement agencies.