Technical Customer Success Associate

• Jul 2022 - Present

The Role● Drive customer implementations to successful launch by managing scope, budget, timeline, resources and the customer relationship● Driving growth with existing customers, identifying upsell opportunities and generating new revenue● Understanding, adapting to and helping to develop Trint’s ongoing product and technology developmentsThe Responsibility● Developing relationships to serve as a trusted consultant with customers to optimize their business● Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization● Gather customer requirements and partner with the Product team to deliver functionality to the customer● Provide best practices in relation to the technology, process, and rollout plans● Participate in customer support related content creation, such as FAQs and how to videos Show less

Inside Sales Representative

• Jul 2021 - Jul 2022

• Communicating with customers, and source new sales opportunities through inbound lead follow-up and making outbound calls to potential customers.• Understanding customers' needs and requirements to help identify sales opportunities.• Answering potential customers' questions and sending additional information per email.• Research, create, maintain, expand and qualify a database of current and potential prospects and/or leads. • Keeping up with product and service information and updates. • Route qualified opportunities to the appropriate sales executives for further development and closure (if needed)• Staying informed about competing products and services. • Team with channel partners to build pipeline and close deals• Upselling products and services. • Perform effective online demos to prospects by explaining and demonstrating features of products and services• Closing sales and achieving monthly and quarterly quotas/sales targets.• Trained in the full tech stack including: Salesforce, Outreach, Lusha, Mixpanel, Unicorn, and LinkedIn Sales Navigator. Show less

Enterprise Business Development Representative

• Dec 2020 - Jul 2021

Trint goes beyond its world leading A.I. powered transcription solution. It also provides a collaborative & innovative platform for searching, editing, and getting the most out of the moments that matter. Clients include Nike, AirBnB, The Associated Press, ABC News, the New York Times, and many more!• Responsible for generating a pipeline of new opportunities via outbound sales prospecting using cold calling, emailing and social selling• Pipeline management • Trained in the full tech stack including: Salesforce, SalesLoft, ZoomInfo, and LinkedIn Sales Navigator. Show less

Bravado Member

• Mar 2021 - Present

Bravado's mission is to support sales professionals in building a successful career. Join Bravado's community, built exclusively for sales professionals, for everything from tools to help you run an effective sales process, job hunting to level up your career, advice from peers, and craft events to connect with other sales pros. Bravado's mission is to support sales professionals in building a successful career. Join Bravado's community, built exclusively for sales professionals, for everything from tools to help you run an effective sales process, job hunting to level up your career, advice from peers, and craft events to connect with other sales pros.

Founder

• Aug 2017 - Present

Owner and founder of Web Dev Pesh. Actively working on increasing my aptitude and knowledge in web design and development through client work, and personal projects. Owner and founder of Web Dev Pesh. Actively working on increasing my aptitude and knowledge in web design and development through client work, and personal projects.

Deck Supervisor

• Jun 2017 - Jul 2021

Sales Development Representative

• Aug 2020 - Oct 2020

Sales Development Representative

• Jun 2020 - Aug 2020

Responsible for generating a pipeline of new revenue opportunities for Kiite through outbound prospecting. Kiite’s AI-powered Playbooks gives your sales team a single source of truth for the knowledge they need. Kiite works along side your existing applications and workflows to connect and serve the most up-to-date, easily digestible content to your team - that way, they can communicate effectively with the buyer.

Temporary Assignments

• Jul 2015 - Oct 2017

They will call me with opportunities that fit my skill set when needed. They will call me with opportunities that fit my skill set when needed.

Web Development Immersive

• May 2017 - Jul 2017

Learning coding languages for web/application development such as HTML, CSS, Git, GitHub, OOP, Responsive Design, PostgreSQL, SQLite, Ruby, Rails, Ruby on Rails, JavaScript, DOM, JSON, AJAX, and React. Learning coding languages for web/application development such as HTML, CSS, Git, GitHub, OOP, Responsive Design, PostgreSQL, SQLite, Ruby, Rails, Ruby on Rails, JavaScript, DOM, JSON, AJAX, and React.

Temporary Assignments

• Sep 2016 - Dec 2016

Deck Supervisor

• Jan 2005 - Aug 2014

• Deck Supervisor: responsible for any and all activities around and in the pool including anyone there, and managing schedules, as well as being responsible of staff members. Ensuring first aid kit is fully stocked, and oxygen tank is functioning at the beginning and end of every shift. Including being the customer service rep with patrons of the city. • Instructor: teaching strokes and safety in water. • Lifeguard: ensuring safety of others, and cleaning pool area. • Deck Supervisor: responsible for any and all activities around and in the pool including anyone there, and managing schedules, as well as being responsible of staff members. Ensuring first aid kit is fully stocked, and oxygen tank is functioning at the beginning and end of every shift. Including being the customer service rep with patrons of the city. • Instructor: teaching strokes and safety in water. • Lifeguard: ensuring safety of others, and cleaning pool area.