Experience

Scaler

• India
• E-Learning Providers
• 700 & Above Employee

• Associate

  • Mar 2023 - Present



PhonePe

• India
• Technology, Information and Internet
• 700 & Above Employee

• Grievance Advisor

  • Oct 2020 - Mar 2023

  As a Grievance Advisor at PhonePe, I am responsible for helping customers resolve their issues and concerns. In this role, I act as the highest level point of contact for customers who need assistance with their accounts, transactions, or other issues. I work closely with customers to understand their needs and concerns. I use my problem-solving skills to find solutions to their problems. My strong communication skills and customer-service orientation make me well-suited for this role. I am expected to listen actively to customers, understand their perspective, communicate clearly and effectively to help them resolve their issues. As a result, I have developed the tact and professionalism to build positive relationships with customers. Overall, my role as a Grievance Advisor is critical to PhonePe's Success, as I help ensure that customers have a positive experience with the company and are able to get the assistance they need. Show less



AGEISS Inc.

• United States
• Environmental Services
• 100 - 200 Employee

• Senior Sales Representative

  • 2019 - 2020



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • 2018 - 2019