Experience

Gameskraft

• India
• Computer Games
• 500 - 600 Employee

• Risk Analyst

  • Dec 2020 - Present



Razorpay

• India
• Software Development
• 700 & Above Employee

• Risk Analyst

  • Jan 2019 - Jan 2020

  • Lead the effort to analyse and detect fraudulent patterns and trends. • Resolving the cases received from Cybercrime India/Banks/Merchants and Monitor real-time transactions and report patterns of fraudulent activities. • Use available tools to thoroughly investigate blocked transactions and cases of suspected or actual fraud and make informed decisions/recommendations. • Work closely with other teams, such as Customer Support, to better address risk-related inquiries of end-users. • Evaluate and recommend ways to improve risk and fraud detection systems and strategies. • Perform background checks of potential and monitor existing merchants with internal tools and external resources to assess merchant’s compliance with terms of Service and Investigating on fraudulent activity in merchant account. • Working on customer dispute and chargeback cases received from the bank. • Training and mentoring new joiners in the Risk domain, with a focus on Buyer Risk. • Working with the team to reduce the number of fraud reports and prevent subsequent loss for Razorpay. Show less



RentoMojo

• India
• Internet Publishing
• 300 - 400 Employee

• Associate - KYC Risks and Insights

  • Feb 2018 - Dec 2018

  Key Deliverables:  Verifying documents uploaded by customers to rent products from RentoMojo.  Checking CIBIL score along with other parameters to decide whether the profile is good enough to lend products.  Looking for frauds and keep them away from the platform.  To check misses by team on defaulter's profiles in weekly meetings. Maintaining detailed record of customer files to ensure that KYC has been completed by specified deadlines. To investigate about documents and social status/ customer research with help from with background verification team, if needed. Show less

• Collections Associate

  • Dec 2016 - Jan 2018

  Key Deliverables:  Handling customer calls and inquiries/ complaints regarding products, orders and returns maintaining highest level of professionalism. Report to management about any and all out-of-line conditions affecting customer satisfaction. Making outbound calls and handling the whole extension calling process, taking care of all the extension escalation cases acting as a lead for extensions process, also managing the flow of day-to-day operations. Sending emails and SMS to the customer, to make sure each and every customer is reached out for extension, also interacting with the customers through chats. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Recruitment Coordinator

  • Dec 2014 - Mar 2016

   Talent Acquisition for India Delivery Center.  Formulating and implementing recruitment strategies across technologies and industry verticals, leading initiatives and industrializing HR operations.  Sourcing & screening the profiles based on the requirements.  Conducting skill check of the candidates.  Short listing the candidates based on skills.  Scheduling interviews on daily bases with the candidates for multiple skills.  Negotiation, convincing the candidates.  Auditing the track of recruiters.  Closing the feedback of the candidates.  Moving the candidate to next level.  Solving interviewer panel issues.  Helping candidates in re-scheduling the interview.  Following up with the candidates and interviewers for the interview nominations.  Co-ordination for the walk-in drives.  Involved Quality Check after documentations and Scheduling.  Following up with the candidates on regular basis till offer release Show less