Experience

Quess GTS

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• VP Information Technology

  • May 2014 - Present



Chubb

• Insurance
• 700 & Above Employee

• AVP Vendor Management

  • Mar 2012 - Oct 2013

  Responsible for managing relationships of Tier 1 suppliers who provide information technology infrastructure and application development services with an annual spend in excess of $110M. • Led contract negotiations, tracked annual spend, and identified cost savings opportunities for assigned vendors• Monitored, managed and reported on vendor compliance of contractual agreements and deliverables, established performance goals and objectives• Acted as single point of contact and escalation for vendors and coordinate issue resolution with senior management• Monitored vendor performance against expected Service Level Agreements (SLA's) and defined Key Performance Indicators• Developed and implemented action plans to address processes needing improvement, providing coaching and support



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager

  • Apr 2010 - Mar 2012

  Application Management Services Operations Manager for the Financial Services Sector (FSS), inclusive of the Banking, Financial Markets, and Insurance industries. Responsible for financial management (P&L), utilization management, and new business management across a portfolio of IBM clients.

• Project Executive

  • Feb 2002 - Apr 2010

  Leadership responsibility for aspects of Information Technology outsourcing relationships including, client relationship management, program and project management, contract negotiations, financial management, and business development. Successfully delivered value to clients within the Financial Services Sector

• Engagement Manager

  • Jan 2000 - Feb 2002

  Reponsible for business development and delivery for Application Development and Maintenance services to Aetna. Collaborated with clients across a wide range of insurance functions on improving application strategy, capability, and efficiency, which led to $40M in new services.

• Advisory Project Manager

  • Jun 1997 - Jan 2000

  Advisory Project Manager for Healthcare systems supporting Aetna. Provided leadership to business analysts, developers, and testers who perform tasks on medium to large, complex projects. Led activities that included, identification of customer requirements, definition and assignment of tasks, risk management, and financial management. Successfully applied Project Management techniques to ensure the consistent delivery of high quality services and/or solutions met customer requirements and expectations.



Prudential Healthcare

• Insurance
• 1 - 100 Employee

• Programmer / Project Manager

  • Mar 1990 - Jun 1997

  Held various programming and project management assignments. Delivered technology systems and solutions for Prudential Healthcare's claims and financial departments. Held various programming and project management assignments. Delivered technology systems and solutions for Prudential Healthcare's claims and financial departments.