Director Of Information Technology

• Jun 2020 - Present

IT Manager

• Nov 2015 - Jun 2020

• Managed and maintained all aspects of technologies for the New London and Dominican Republic branches. • Monitored backup system and streamlined processes to restore our environment in case of a disaster, leveraging the cloud technologies to stay online and prevent downtime. • Administered Microsoft Exchange, Office 365, Epicor ERP, Mitel phone system, Microsoft office products, and remote access for over 4000 users. • Developed and implemented technical and software to improve the performance of the WAN between both onsite and offsite locations. • Managed technical staff members in the offsite location to improve the workflow of the manufacturing process and corporate procedures. • Collaborated with all departments of the company to identify specific needs. Tested and implemented changes while minimizing downtime to improve productivity. • Implemented training and procedures to users throughout the company to ensure a smooth workflow. • Maintained a professional rapport with vendors, consultants and company partners to ensure all parties are successful in any given project. Show less

Systems Administrator

• Apr 2014 - Nov 2015

-Perform network address assignment. -Assign routing protocols and routing table configuration. -Assign configuration of authentication and authorization of directory services. -Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. -Maintain network servers such as file servers, VPN gateways, intrusion detection systems. -Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. -Execute other projects and duties assigned. -Perform other departmental duties as may be required by Management. -Perform administrative tasks that may be related to vendor relations. Support LANs, WANs, network segments, Internet, and intranet systems. -Maintain system efficiency. -Ensure design of system allows all components to work properly together. -Troubleshoot problems reported by users. -Make recommendations for future upgrades. -Maintain network and system security. -Analyze and isolate issues. -Monitor networks to ensure security and availability to specific users. -Evaluate and modify system's performance. -Identify user needs. -Maintain integrity of the network, server deployment, and security. -Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. -Design and deploy networks. Show less

IT SUpport Center Technician

• Sep 2011 - Apr 2014