Ronnie Smith

IT Systems Manager at Guilford Technical Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Greensboro, North Carolina, United States, US

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5.0

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Jose Soto

I only had the privilege of only working with Ronnie a year but in that year I was able to learn a lot about him as a manager and an individual. I enjoyed my time working with Mr Ronnie and he taught me a lot of useful things about our current organization and I had the opportunity to watch him take control and successfully handle some difficult situations with customer issues. I wish I would have had more time to work with Ronnie and learn more from him as he is very knowledgeable and cool and collected no matter how challenging the situation may have become. Ronnie was an awesome manager that really cares about the people he works with and was always there to bounce ideas off of and would give structured well thought out answers when needed. He will be truly missed here at Dynamic Quest but I can say I can add a few things I have learned from his management style. Good luck sir and I hope one day our paths will cross again professionally.

Derek Southern

Ronnie was my go to Technical Advisor why working with him. His ability to survey the technical issue was outstanding. If you are in a difficult situation Ronnie is the man you want on your team. His ability to adapt and develop a strategy with limited information is superior.

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2022
    - Oct, 2024

Experience

  • Guilford Technical Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • IT Systems Manager
      • Nov 2022 - Present

      • Responsible for the delivery of college IT systems and related infrastructure.• Contribute to the development and execution of the enterprise-wide IT strategy and responsible for ensuring systems infrastructure strategy is fully aligned.• Provide leadership in the visioning, development and implementation of the ITS infrastructure supporting all college IT needs, this includes all on premises and cloud environments.• Work closely with the Manager ITS Security to insure that the network infrastructure supports the college needs both immediate and in the future.• Supervise all System Administrator I’s and System Administrator II’s.• Develop daily work assignments for assigned positions, providing technical guidance in design, engineering and problem solving.• Responsible for completing the performance appraisal for assigned positions.• Subject Matter Expert (SME) for the department, coordinating efforts to resolve issues and to provide direction for completion of new and existing projects, reporting and communication of the other team members.• Lead efforts for effective provisioning, installation/configuration, operation, and maintenance of enterprise systems hardware, software and related infrastructure.• Evaluate and maintain servers and systems to ensure their proper security, operation and availability.• Review current systems performance indicators to assist in the management of ITS projects, tasks and staff to maximize resource use and minimize business risk.• Research and provide recommendations on technology requirements for the college.• Provide technical strategy, research and development, and maintenance within the documented project life cycle.• Monitor systems for proper operation, system maintenance and security-breaches.• Work closely with department managers throughout the college to analyze technology requirements, document specifications, and provide technical solutions. Show less

    • Lead System Administrator
      • Feb 2022 - Nov 2022

      • Lead peers in day-to-day activities and support functions.• Responsible for completing the performance appraisals for assigned staff.• Managed ongoing projects and high priority daily break/fix issues.• Subject Matter Expert (SME) for the department, coordinated efforts to resolve issues and to provide direction for completion of new and existing projects, reporting and communication of the other team members.• Lead efforts for effective provisioning, installation/configuration, operation, and maintenance of enterprise systems hardware, software and related infrastructure.• Evaluated and maintained servers and systems to ensure their proper security, operation and availability.• Planed and coordinated technology projects using project management methodologies.• Provided technical strategy, research and development, and maintenance within the documented project life cycle.• Monitored systems for proper operation, system maintenance, and security-breaches.• Balanced daily challenges with automating / documenting procedures.• Ensured backups are defined and executed properly with documented results.• Published operational performance metrics monitoring key systems parameters to interdict problems before they impact availability of services. Show less

  • DataMasters
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Lead System Administrator
      • Oct 2021 - Feb 2022

      Contracted with Guilford Technical Community College. Contracted with Guilford Technical Community College.

  • Dynamic Quest - Managed IT Services
    • United States
    • Information Technology & Services
    • 100 - 200 Employee
    • Technical Operations Manager
      • Jan 2020 - Oct 2021

      • Managed day-to-day operational aspects of managed service’s client environments.• Provided technical support for Maintenance and Hourly client environments as required.• Ensured the health of the client’s environments to minimize client exposure and risk.• Resolved and / or escalated incidents and problems in a timely fashion.• Communicated effectively with clients to identify needs and evaluate alternative business solutions.• Created, executed, and revised work plans as appropriate to meet changing needs or requirements.• Worked cross-functionally to identify resources needed and assigned individual responsibilities.• Built a knowledge base of each client's business, organization and objectives.• Effectively applied company methodology and enforced operational readiness standards.• Prepared for Strategic Technology Plan reviews.• Maintained awareness of new and emerging technologies and practices for potential application in client’s IT environments.• Supported the review of emerging technologies for application to company service offerings to clients.• Identified opportunities for improvement and managed the process of innovative change. Show less

    • Manager of Client Advisory Services
      • Mar 2017 - Jan 2020

      • Supervised assigned staff, provided leadership and support, and assisted in on-going training and development. Responsibilities included employee selection, performance management, performance evaluations, job descriptions, etc., and ensuring that policies and procedures are followed.• Lead and conducted analytical studies. Recommended alternatives and solutions for high priority business needs that are strategic to client organizations.• Contributed to the development of the Strategic Technology Plan document. The plan describes the company’s technology investment strategy, including budgets, projects and direction.• Delivered innovative consulting methodologies, business process design, and strategic problem-solving expertise by working with senior management, business unit leaders, and IT departments to identify business needs and conceptualize and rationalize solutions.• Provided profiling and modeling on pre-sales, support sales engagement, strategic planning and issues review.• Acted as a mentor to existing IT resources or provide guidance in areas where existing resources have either skill set or availability gaps.• Provided leadership in current and future systems technology by providing directions and support for the management team and associates to understand the complexities of information resources, service delivery, technologies, and information demands for the company. Show less

    • Senior Technical Advisor
      • Nov 2016 - Mar 2017

      • Provided senior level IT technical lead services across the company’s Support, Project and Solution delivery areas. • Provided technical expertise in systems, technical infrastructure, tools, and other areas.• Maintained current knowledge of technologies and solutions, architecture design, and technical standards. • Mentored staff with less experience and identified training needs.• Communicated with department managers on a frequent basis. Identified tasks and issues that may have an impact on service levels or solution delivery.• Identified opportunities for continuous quality improvement of technical standards, methodologies, and technologies.• Executed detailed analyses of technical opportunities. Made recommendations based on analyses. Show less

    • Server Support Resource Manager
      • Jun 2014 - Nov 2016

      • Supervised assigned staff, provided leadership and support, and assisted in on-going training and development.• Oversaw server and network support teams with all resource and administrative responsibilities.• Managed employee time approvals, Service Level Agreement (SLA) goals, and ticket report tracking.• Directed ticket assignments, resource prioritization, on-call scheduling, and provided resources to departments.• Oversaw ticket queue management, ticket lifecycle, and escalation within Service Level Agreements (SLAs).• Developed relevant Key Performance Indicators (KPIs) and worked with employees to meet KPIs.• Provided weekly and monthly statistical reporting on ticket volumes and status.• Oversaw all Support Center documentation, e.g., knowledge base articles, account documentation, routing notes, KPIs, and all other process and procedure documentation.• Improved policies and procedures for the Support Center.• On-boarded new clients by working with on-boarding committee to ensure adequate resources are allocated to provide continuing support.• Provided operating procedure training to all Support Center new hires. Show less

    • Server Support Specialist
      • Jul 2012 - Jun 2014

      • Diagnosed and troubleshot server problems remotely, determining the source of the problem.• Provided third level escalation support for all tickets as needed.• Provided remote and onsite support for end-users.• Provided technical support of projects, including scoping, engineering, and management.• Analyzed project proposals based on Strategic Technology Plans to include identification of potential problem areas and recommendation of optimum approaches for project.• Documented processes and procedures as required to assist customers, and to assist team members.• Monitored tickets in other support queues.• Assisted other departments as needed with technical assistance and other information.• Provided support on holidays and after hours. Show less

  • EAST CAROLINA NEUROLOGY, INC.
    • United States
    • Medical Practices
    • Director of Information Technology
      • May 2011 - Jul 2012

      • Oversaw technical projects in alignment with organizational goals.• Directed the effective delivery of networks, development, and disaster recovery systems and processes.• Collaborated with department heads to find solutions to manage business activities.• Oversaw the operations of server systems.• Directed and supported implementation of software and hardware upgrades.• Identified and recommended new technology solutions.• Prepared financial budgets and presented proposals for capital projects to senior executives.• Lead efforts to improve IT processes. Show less

    • Special Projects Manager
      • Jun 2010 - May 2011

      • Manipulated financial data for use in presentations and explanation of trends.• Posted and balanced payments from insurance companies.• Validated compliance of federal, state, and provider rules and regulations for submission and payment of claims.• Team lead and support for the Financial Services department.• Troubleshot network and software issues as necessary.

  • CyberSharks.net
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Operations Manager
      • Jul 2007 - May 2010

      • Installation, configuration, and maintenance of web, file, application, and groupware servers. • Payroll management, including tabulation of accrued employee benefits. • Installation, configuration, and maintenance of web, file, application, and groupware servers. • Implementation of network infrastructure, devices, and applications for clients. • Oversaw projects from all departments. • Payroll management, including tabulation of accrued employee benefits. • Installation, configuration, and maintenance of web, file, application, and groupware servers. • Payroll management, including tabulation of accrued employee benefits. • Installation, configuration, and maintenance of web, file, application, and groupware servers. • Implementation of network infrastructure, devices, and applications for clients. • Oversaw projects from all departments. • Payroll management, including tabulation of accrued employee benefits.

  • GameStop
    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Store Manager
      • Jun 2006 - Jul 2007

      • Supported the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. • Answered questions and assisted with product selection, purchases, and returns. • Ensured that the store is clean, well-organized, and properly merchandised at all times. • Supervised up to 5 or more Game Advisors by planning, organizing, and delegating work. • Ensured entire staff handles customer relations quickly and positively. • Kept staff current on all policies, procedures, and guidelines. • Responsible for recruiting, hiring, and training store staff in all aspects of their job responsibilities. Show less

  • Pitt Community College
    • United States
    • Higher Education
    • 300 - 400 Employee
    • Technical Associate of Network Services
      • May 2005 - May 2006

      • Installed network devices including switches, routers, and firewalls. • Installed telephony devices including VoIP (Voice over IP) telephones and devices in Cisco’s CallManager. • Troubleshot network and telephony problems. • Installed network devices including switches, routers, and firewalls. • Installed telephony devices including VoIP (Voice over IP) telephones and devices in Cisco’s CallManager. • Troubleshot network and telephony problems.

  • Liz Freeman Team
    • Greenville, North Carolina Area
    • Special Projects Manager
      • Oct 2004 - May 2005

      • Implemented a new network infrastructure. • Installed and maintained servers and workstations. • Troubleshot any network or workstation problems. • Implemented a new network infrastructure. • Installed and maintained servers and workstations. • Troubleshot any network or workstation problems.

  • Wachovia Dealer Services
    • Financial Services
    • 100 - 200 Employee
    • Credit Application Processor
      • Oct 2001 - Oct 2004

      • Entered and processed loan applications and contracts. • Interfaced with dealers during the application process. • Entered and processed loan applications and contracts. • Interfaced with dealers during the application process.

Education

  • University of North Carolina at Greensboro
    Master of Science - MS, Information Technology and Management
    2023 - 2025
  • University of North Carolina at Greensboro
    Bachelor of Business Administration - BBA, Management Information Systems, General
    2017 - 2021
  • Pitt Community College
    Associate of Science - AS, Network Administration & Support
    2002 - 2005

Community

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