Experience

Southeast Financial Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Executive Vice President Of Operations

  • Aug 2005 - Present

  Drove efficiencies improvements, reduced expenses, and increased revenue by implementing best practices and new technology, and outsourcing options in financial services business. Cultivate retail sales-like culture that highlights relationship building service techniques. Utilize technology to analyze and improve processes and reduce expenses. Execute strategic plan and specific applications of internal controls, reporting, and analysis methods to enhance clients’ experiences and increase net revenue. • Orchestrated process improvement initiatives and streamlined personnel which slashed operating expenses ratio 20% in 2019. • Analyzed financial reports and metadata and increase net income by 10% in 2019. • Accomplished over 4% annual growth for consecutive years through successful creation of sales and service initiatives and incentive program. • Introduced web-based accounts system which lead to 8% increase in new checking accounts opened. • Applied online system for consumer and home equity loans and grew consumer loan growth by 5%. • Produced strategic business plan including a three-year budget plan. Show less


SunTrust
• United States
• Financial Services
• 700 & Above Employee
• Vice President of Operations

  • May 2000 - Jul 2005