Experience

NYU Steinhardt School of Culture, Education, and Human Development

• United States
• Higher Education
• 200 - 300 Employee

• Information Technologist

  • Nov 2019 - Present

  • Provide technical assistance to NYU employees at Steinhardt School of Culture, Education, and Human Development. • Answer questions or resolve computer problems for clients in person or remotely. • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. • Troubleshoot and resolve G-Suite issues • Experienced in project management and ability to deliver projects on time and within budget • Skilled in collaborating with cross-functional teams to ensure successful project outcomes • Knowledgeable in network administration and security protocols • Knowledgeable in mobile application development for both iOS and Android platforms • Knowledgeable in cybersecurity best practices and implementing security measures to protect data and systems. • Developed and implemented effective service strategies that improved customer satisfaction • Conducted regular performance reviews and developed training programs to enhance the skills and knowledge of service technicians. • Oversaw scheduling and dispatching of service calls, ensuring timely and efficient service delivery. • Managed inventory and supplies to ensure adequate resources were available for service delivery. • Maintained accurate service records and metrics, providing regular reports to senior management. • Coordinated with other IT teams and departments to ensure that IT services were aligned with the University's needs and goals. • Develop policies that are clear, concise, and easy to understand for all employees. • Ensure policies comply with legal and regulatory requirements. • Collaborate with other departments to ensure policies are effective and efficient. • Implement policies through proper training, communication, and enforcement mechanisms. • Regularly review and evaluate policies to ensure they meet the University's needs and objectives. Show less



Barneys New York

• United States
• Retail
• 700 & Above Employee

• IT Support Analyst

  • May 2017 - Feb 2020

  • Develop and update IT-Helpdesk documentation • Organize and schedule upgrades and maintenance while preventing minimal or no downtime • Ensure security and privacy of networks and computer systems by enforcing company policies • Install and configure appropriate software and functions according to specifications • Create and maintain computer image database • Troubleshoot and resolve mobile device issues or problems with device hardware and software • Manage enterprise-class mobile device management solutions for IOS, Android devices • Provide 3rd level troubleshooting for mobile users and devices. Escalate issues to vendors as needed Show less



ST Management Group

• Greater New York City Area

• IT Support Technician

  • Jun 2016 - May 2017

  • Maintain, record and control of inventory (Computers, Printers, EMV card readers, Monitors, and POS) • Provide technical support to all users from store frontline to CEO both remotely and desktop (Windows, POS, Mac) • Setup backup system and assure restoration will be successful if needed • Setup new stores with all technical services and equipment • Install, service and maintain EMV card readers • Configure, setup and maintain network equipment • Create new reports/modify existing reports Show less



Montefiore Information Technology

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Implementation Technician

  • Apr 2016 - May 2016

  Montefiore IT Project Name: Enterprise Mobile Security • Responsible for installation, implementation, and upgrades of communication devices • Verify installed equipment was functioning properly • Coordinate implementation, testing and downtime schedules with internal departments Montefiore IT Project Name: Enterprise Mobile Security • Responsible for installation, implementation, and upgrades of communication devices • Verify installed equipment was functioning properly • Coordinate implementation, testing and downtime schedules with internal departments



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Associate

  • Jul 2015 - Apr 2016

  • Ensure customers receive excellent service through direct salesmanship, and prompt and courteous service. • Comprehensive knowledge of sales techniques and best business practices • Maintaining high visibility and energy levels on the shop floor • Ensured customer satisfaction at every stage of sale • Blackberry Ambassador • Ensure customers receive excellent service through direct salesmanship, and prompt and courteous service. • Comprehensive knowledge of sales techniques and best business practices • Maintaining high visibility and energy levels on the shop floor • Ensured customer satisfaction at every stage of sale • Blackberry Ambassador



Dans Supermarket

• United States
• Retail
• 1 - 100 Employee

• IT Support

  • Jul 2011 - Apr 2016

  • Provide phone & desk side support; troubleshoot hardware & software issues. • Provide remote support to end-users using TeamViewer. • Diagnose and troubleshot computer hardware failures from multiple computer manufacturers, Dell, HP. • Diagnose and troubleshoot local/network desktop printers and multi-function printers from multiple vendors. • Install Document Management System software and hardware. • Install, setup and maintain credit card processing software and signature pad. • Maintain PCs by setting up systems’ automatic daily backups. • Provide technical training to end-users. • Install, upgrade, configure, and deploy Windows XP/2012 R2/7/8. • Troubleshoot issues relating to PCs, peripheral and networking. • Provide desktop support to Windows 2003/XP/Vista and MS Office Suite. • Responsible for troubleshooting network (RF troubleshooting, DHCP server/routers), systems (hardware, software, OS) and communications. Show less



City University of New York-Herbert H. Lehman College

• United States
• Higher Education
• 700 & Above Employee

• Computer Information System Intern

  • Jun 2011 - Dec 2011

  Install and configure educational software such as SPSS 18 and Maple 15 Deploy computer images using Acronis Update and upgrade computer lab softwares Troubleshoot technical issues in computer labs Provide technical and software support to colleagues Research and create report for projects such as converting MAC Mini into a web server Install and configure educational software such as SPSS 18 and Maple 15 Deploy computer images using Acronis Update and upgrade computer lab softwares Troubleshoot technical issues in computer labs Provide technical and software support to colleagues Research and create report for projects such as converting MAC Mini into a web server