RONNAE RAHMING

Front Desk Administrator at Westchester Country Club
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Contact Information
us****@****om
(386) 825-5501

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Bio

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Credentials

  • Guest Service Professional
    AHLEI - American Hotel & Lodging Educational Institute
    Apr, 2017
    - Nov, 2024

Experience

  • Westchester Country Club
    • United States
    • Hospitality
    • 100 - 200 Employee
    • Front Desk Administrator
      • Aug 2021 - Present

      • Manage resident conflicts and provided proper follow-up and referral to Engineering, Accounting, Housekeeping and Catering Departments • Generate group accommodations & extended rental agreements • Directly assist Assistant Resident and Guest Service Manager with various projects • Verify and Process payments from guests and other vendors • Implement modern methods to improve member, employee, & guest satisfaction and retention • Resolve 200+ weekly member, residents & guests’ inquiries via phone and email, consistently exceeding expectations • Directly assist Accounting Department with end of month and end of year close

  • Residence Inn
    • Hospitality
    • 700 & Above Employee
    • Front Office Intern
      • Sep 2019 - Jul 2021

      • Participated in assigned projects that provided operational value to the Front Desk • Assisted in a variety of clerical work, such as filing, copying, and sorting • Effectively communicated with various guests and other employees • Assisted in monitoring guest’s paperwork and documents to ensure that reservations were properly made • Participated in assigned projects that provided operational value to the Front Desk • Assisted in a variety of clerical work, such as filing, copying, and sorting • Effectively communicated with various guests and other employees • Assisted in monitoring guest’s paperwork and documents to ensure that reservations were properly made

  • Bahamas Customs Service
    • Public Policy Offices
    • 1 - 100 Employee
    • Summer Intern
      • Jun 2017 - Aug 2018

      • Monitored telephone lines to ensure all calls were received in a timely manner • Answered the switchboard in a professional manner and directed callers to the proper individual or department • Sorted, organized, and maintained office records accurately • Effectively managed multiple tasks given such as; making copies, checking the fax and printing important documents • Monitored telephone lines to ensure all calls were received in a timely manner • Answered the switchboard in a professional manner and directed callers to the proper individual or department • Sorted, organized, and maintained office records accurately • Effectively managed multiple tasks given such as; making copies, checking the fax and printing important documents

Education

  • Monroe College
    Master of Business Administration - MBA, Finance, General
    2022 - 2024
  • Monroe College
    Bachelor of Business Administration - BBA, Hospitality Administration/Management
    2018 - 2021

Community

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