Ronna ONeil
Director of Customer Success at QMed Innovations, Inc.- Claim this Profile
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Bio
Jeffery Bush
Ronna and I worked together for three years at QMed Innovations. Her ability to adjust to a new industry was awe-inspiring. She was pivotal in developing our Customer Success department and always made the customer experience paramount. Additionally, she was an asset to our core leadership team and contributed greatly to the success of QMed. Thank you, Ronna.
Jeff Swider
I had the pleasure of working with Ronna for 3 years at QMed Innovations. Ronna is a unique mix of super professional, always goes above and beyond, yet a blast to work with. Coworkers, customers and vendors all I'm sure they felt had a special relationship with Ronna. I only wish I could hire Ronna at my current company. In basketball terms Ronna can score at all three levels. She's number 1 a very hard worker, 2 extremely smart and 3rd a relationship builder. If you ever have a chance to hire Ronna or work with her it will be a good experience.
Jeffery Bush
Ronna and I worked together for three years at QMed Innovations. Her ability to adjust to a new industry was awe-inspiring. She was pivotal in developing our Customer Success department and always made the customer experience paramount. Additionally, she was an asset to our core leadership team and contributed greatly to the success of QMed. Thank you, Ronna.
Jeff Swider
I had the pleasure of working with Ronna for 3 years at QMed Innovations. Ronna is a unique mix of super professional, always goes above and beyond, yet a blast to work with. Coworkers, customers and vendors all I'm sure they felt had a special relationship with Ronna. I only wish I could hire Ronna at my current company. In basketball terms Ronna can score at all three levels. She's number 1 a very hard worker, 2 extremely smart and 3rd a relationship builder. If you ever have a chance to hire Ronna or work with her it will be a good experience.
Jeffery Bush
Ronna and I worked together for three years at QMed Innovations. Her ability to adjust to a new industry was awe-inspiring. She was pivotal in developing our Customer Success department and always made the customer experience paramount. Additionally, she was an asset to our core leadership team and contributed greatly to the success of QMed. Thank you, Ronna.
Jeff Swider
I had the pleasure of working with Ronna for 3 years at QMed Innovations. Ronna is a unique mix of super professional, always goes above and beyond, yet a blast to work with. Coworkers, customers and vendors all I'm sure they felt had a special relationship with Ronna. I only wish I could hire Ronna at my current company. In basketball terms Ronna can score at all three levels. She's number 1 a very hard worker, 2 extremely smart and 3rd a relationship builder. If you ever have a chance to hire Ronna or work with her it will be a good experience.
Jeffery Bush
Ronna and I worked together for three years at QMed Innovations. Her ability to adjust to a new industry was awe-inspiring. She was pivotal in developing our Customer Success department and always made the customer experience paramount. Additionally, she was an asset to our core leadership team and contributed greatly to the success of QMed. Thank you, Ronna.
Jeff Swider
I had the pleasure of working with Ronna for 3 years at QMed Innovations. Ronna is a unique mix of super professional, always goes above and beyond, yet a blast to work with. Coworkers, customers and vendors all I'm sure they felt had a special relationship with Ronna. I only wish I could hire Ronna at my current company. In basketball terms Ronna can score at all three levels. She's number 1 a very hard worker, 2 extremely smart and 3rd a relationship builder. If you ever have a chance to hire Ronna or work with her it will be a good experience.
Credentials
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Massachusetts Life Health and Accident License
Massachusetts Division of InsuranceDec, 2018- Sep, 2024 -
Certificate of Graphic Design
Clark University -
Yoga Teacher, RYT 500
Whitman Wellness Center
Experience
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QMed Innovations, Inc.
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Director of Customer Success
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Jul 2020 - Present
The Quest Global Asset Tracking device provides you with information about your orthopedic surgical kits that’s never been possible before. The dashboard and user interface feed the data and analytics that are meaningful to specific users whether you’re an inventory analyst, customer service representative, compliance officer or sales distributor/representative. The Quest Global Asset Tracking device provides you with information about your orthopedic surgical kits that’s never been possible before. The dashboard and user interface feed the data and analytics that are meaningful to specific users whether you’re an inventory analyst, customer service representative, compliance officer or sales distributor/representative.
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The Hartford
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United States
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Financial Services
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700 & Above Employee
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Employee Benefits Client Relationship Associate
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Apr 2016 - May 2019
• Managed over 100 client relationships. 95% retention rate. High focus on renewals.• Implementation project management• Exceptional ability to build and maintain internal relationships across departments• Proactively identify additional revenue opportunities within existing client base• Mentored all junior sales executives through regular coaching and job shadowing
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Group Benefits - Field Service Consultant
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Aug 2004 - Apr 2016
Request For Proposals (RFP) project management• Sales support. Align with sales to ensure presale process is managed and sales is set up for success.• Creation and customization of customer content, sales presentations and reports• Manage a book of clients
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Large Case Service Consultant
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2008 - 2012
Manage Large/National Account prospects (1,000+ employees) pre-sale process from submission of RFPs, coordinating project teams (questionnaire, RFI, legal, underwriting) to creation of presented proposal materials for account executive teams
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CNA Insurance
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United States
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Insurance
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700 & Above Employee
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Service Consultant
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2002 - 2004
Employee Benefits - Complete presale and sold case submissions, managed broker relationships with Sales Account Executives - Daily service contact for in force Policyholders Employee Benefits - Complete presale and sold case submissions, managed broker relationships with Sales Account Executives - Daily service contact for in force Policyholders
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Webhire
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Software Development
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Business Development Representative
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2000 - 2002
Outbound sales prospecting, lead qualification, and generation Trained, coached, and mentored teams Outbound sales prospecting, lead qualification, and generation Trained, coached, and mentored teams
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Community
