Experience

Argyll

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Front Office Assistant

  • Feb 2017 - Present

  Provide an impeccable Reception service to customers, guests and visitors alike at all times throughout the working day. Ensure privacy and security is maintained by identifying all visitors to the building and updating relevant records. Provide full secretarial and administrative support to customers as required and ensure all chargeable work is correctly and accurately logged and billed via Centre Vision billing platform. Assist and control the purchase of all supplies required by the centre or customers. Coordinate post, courier and travel requirements for customers and the centre, maintaining relevant records and providing necessary updates where required. Ensure all chargeable work is correctly and accurately logged and billed via Centre Vision billing platform. Provide a professional telephone answering service to all customers by maintaining the switchboard directory and updating relevant records. Professionally handle all bookings for meeting rooms, equipment and catering requirements for residential, virtual and external customers. Maintain patching and general appearance within the communications room to the required standard. Provide and maintain voice and data connections throughout the building. Liaise with the appropriate department to control repairs and maintenance of the building. Monitor clients and report any suspicious activity or cause for concern to Compliance. Show less



NOGGIN LTD

• United Kingdom
• Information Services

• Office Personal Assistant

  • Aug 2013 - Nov 2016

  Supporting a busy team in data analysis and database cleansing I helped prepare the launch of a CRM tool including customer feedback, user administration, diary management and customer help. Took initiative to develop systems and admin processes to make them easier to manage Support meeting preparation including meeting room assignment, travel and accommodation arrangements. Ensure the office is always kept ”customer ready” Prepared post, answer phones, handled customer enquiries, day to day admin support, competent in Windows and Mac systems. Communicated with clients via email phone and in person. Meet and greet clients in office and prepare for arrivals for training workshops. Show less



Cinelli Assicurazione Ltd.

• Rome Area, Italy

• Assistant Office Manager

  • Aug 2011 - Mar 2013

  I was the first point of contact with all the visitors in the company, providing a welcoming, courteous, efficient and proactive reception service for them and for the staffs in the building. Ensuring that visitors to the company were booked in/out and to issue and recover visitors passes as appropriate. Receiving and sorting post for collection, as required, taking delivery of packets and parcels and maintain their safekeeping, ensuring that recipients are made aware of collection procedures in a timely and efficient way. Dealing with the Security Emergency Response Team and to act in accordance with instructions and training. Issuing and receiving keys and facilitate access to rooms, as required. Ensuring that the prescribed company procedure is followed in respect of ‘lost and found’ items. Being aware of events occurring in the Company and operating in liaison with Line Manager, any equipment installed for informing persons of such events. Undertaking any other duties as appropriate within their competence, as required. Answering calls and emails. Keeping the reception area clean, tidy and presentable at all times including the surrounding area and keeping notices up to date and removing them when necessary. Show less



Banco do Brasil

• Banking
• 700 & Above Employee

• Senior Customer Service Associate

  • Jun 2006 - Mar 2011

  Providing banking assistance to bank customers in handling their deposits and check payments. Assisting and supporting bank administration in its operational issues. Gather and analyze financial and related data of customers. Assist banking personnel in preparing and checking bank documents. Liaise between banking personnel and customers. Verify and inspect loan documents and customer credentials. Prepare and develop individualized loan packages to customers. Promote and cross-sell banking products and services to customers. Ensure compliance of security and banking policies and guidelines in banking assistant functions. Taking personal responsibility for my own deliverables and working well with others to make the branch a success. Attracting potential customers by answering questions, suggesting and informing about other products and services. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer’s complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem. Show less