Experience

w3r Consulting

• Southfield Michigan

• Senior Staffing Consultant

  • Mar 2015 - Present

  Staffing Specialist W3R Consulting March 2015 – Present Greater Grand Rapids, Michigan Area Established in 1995 and headquartered out of Southfield, MI, w3r Consulting is a national leader in technology consulting. We work tirelessly as a staffing firm to connect top talent to premier organizations across America while simultaneously helping corporations identify and maximize their business objectives and processes to ensure optimal success. Operating out of 5 states currently, and expanding our consultant and client base daily, we realize building relationships are critical to the success of w3r. We value our relationships with our clients as much as we do with our employees and our business partners. These relationships are based on mutual interest, and create added value for all parties involved. Our low turnover, combined with our long-lasting relationships serve as a true testament of our strengths. - See more at: http://www.w3r.com/about-us/#sthash.TqdhPkb2.dpuf DESCRIPTION: • Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews • Sets up interviews between candidates and hiring managers • Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building. Show less



PSG Global Solutions

• 14th Floor, Multinational Bancorporation Bldg. Ayala Ave. Makati City, Metro Man

• Talent Acquisition

  • Feb 2015 - Present

  • Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews • Sets up interviews between candidates and hiring managers • Involved in recruiting passive candidates, through phone calls, emails and general relationship-building. • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions Show less



Bank of America

• n/a

• Senior Team Member

  • Jun 2013 - Oct 2014

  • Lead a team of new hires • Help credit card holders with their account balance and invoicing concerns • Adapt good choice of words base on the customer’s needs • Provide all information before ending the call • Offer assistance and giving empathy to every customers • Lead a team of new hires • Help credit card holders with their account balance and invoicing concerns • Adapt good choice of words base on the customer’s needs • Provide all information before ending the call • Offer assistance and giving empathy to every customers



Infosys BPO

• n/a

• Dairy Crest Operations Executive/ UK Culture Trainer

  • Sep 2010 - Jun 2012

  • Properly analyzes specific process related issues • Ensure new hires are equipped with basic product knowledge before taking in live calls • Worked with clients for process improvements and day to day operations • Help Created training manuals and templates used by agents in the operations • Properly analyzes specific process related issues • Ensure new hires are equipped with basic product knowledge before taking in live calls • Worked with clients for process improvements and day to day operations • Help Created training manuals and templates used by agents in the operations



Cavite Naval Hospital

• Forth Ledesma Philippine Naval Base, Cavite City, Metro Manila, Philippines

• Military Emergency Room Nurse

  • Mar 2008 - Jun 2010

  • Worked in the triage area • Provided first aid • Helped in identifying medical conditions and aided doctors with their diagnosis • Respond to emergency situations such as air lifting injured military personnel/s • Provided oxygenation and performed phlebotomy procedures when required • Coordinated with inter and intra departments for holistic evaluation, rehabilitation and curative procedures to patients. • Worked in the triage area • Provided first aid • Helped in identifying medical conditions and aided doctors with their diagnosis • Respond to emergency situations such as air lifting injured military personnel/s • Provided oxygenation and performed phlebotomy procedures when required • Coordinated with inter and intra departments for holistic evaluation, rehabilitation and curative procedures to patients.