Business Analyst

• Sep 2021 - Present

City Manager

• Nov 2019 - Jun 2021

• Responsible for the day to day operation of assigned Kingston Branches for the car rental division • Ensure maintenance of all rental areas and facilities • Ensure that the brand is properly represented and all brand specifications are followed • Provide high level of customer care, management presence, ensuring efficient and quality rental process at assigned locations • Initiate and oversee process improvements • Handle and resolve customer complaints/issues • Ensure assigned locations has adequate vehicles at all times to meet reservation and walk up customer needs • Meet and exceed sales performance targets, through daily monitoring, coaching and motivation of team. • Ensure all related operational costs remain within budget • Manage station/branch level accounting procedures. • Supervise and interact with employees, including: o Direct supervision of employees o Scheduling and training employees; addressing complaints and resolving problems o Providing leadership in accordance with company policy and applicable laws o Evaluate the customer service performance of employees, prepare effective reviews, and participate in the review process Achievements - - Raised service quality score from -70% to 92% - Refined processes to reduce logistic challenges - Developed a self-organizing team to reduce customer errors - Reduced customer complaints from an average of 4 per week to an average of 2 per month

Technical Experience Supervisor

• Sep 2019 - Nov 2019

1. Responsible for the technical execution of all client projects including but not limited to Screen, Trussing, Lighting, Stage, Audio, Cabanas, Wooden Decks, Tents and Generators 2. Preparing all production work orders for projects. 3. Preparing and implementing the logistics of transportation and labour support to execute all client projects. 4. Responsibility for working with the event coordinators to properly interpret client technical requirements for smooth event executions. 5. Responsibility for working with technicians (Audio, Screen, Lights etc) to deliver first class service for clients. 6. Ensure quotes sent to clients are technically accurate. 7. Ensuring that all required equipment both internal and external are sourced for smooth execution of events.

Service Advisor

• Nov 2013 - Jul 2015

• Ascertaining automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. • Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. • Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. • Maintaining customer rapport by explaining estimates and expected return of vehicle; • obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. • Maintaining automotive records by recording problems and corrective actions planned

Body Shop Advisor

• Apr 2013 - Nov 2013

Apprentice

• Feb 2012 - Mar 2013