Customer Service

• Jun 2014 - Present

Customer Service Assistant

• Oct 2015 - Present

Diagnostic Registration• Check patients in and walk in patients• Register patients• Schedule, Reschedule, no show and cancel appointments• Navigate through PAM office, Cerner systems and Ecarenext• Update UIC’s database with current information, such as insurance authorizations, physician or patient’s comments.• Scan confidential documents• Upload images in Pacsscan• Download images onto discs• Print films for xray, mri, ct, etc…• Request referrals• Put in order entries• Handle patient’s payments• Batch• File medical documents• Pre-register patients• Send and receive faxes and emails• Send and receive important information through Microsoft Outlook

Customer Service Specialist

• Apr 2018 - Feb 2020

Lead Teller

• Apr 2012 - Aug 2015

• Supervised and assisted staff• Conducted audits entries/cashbox for both tellers and bankers• Entrusted with large lump sums of cash• Approved/denied checks for payments• Assisted and resolved customer complaints• Examined/monitored teller transactions for accuracy• Monitor and reviewed security procedures• Entrusted with access to control bank’s vault and branch.• Trained other tellers on Chase bank’s systems database• Processed confidential documents • Supervised and assisted staff• Conducted audits entries/cashbox for both tellers and bankers• Entrusted with large lump sums of cash• Approved/denied checks for payments• Assisted and resolved customer complaints• Examined/monitored teller transactions for accuracy• Monitor and reviewed security procedures• Entrusted with access to control bank’s vault and branch.• Trained other tellers on Chase bank’s systems database• Processed confidential documents