Ronda Hannon
Senior Manager of Customer Experience and Professional Services at FP Mailing Solutions USA- Claim this Profile
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Bio
Rob Midgett
I've worked with Ronda for over 15 years...from the time she first joined FP. I have always found her to be a pleasant and effective professional. Ronda's ability to relate both to the needs of her Dealer/Partners, as well as those of the end-using clients she interfaces with, uniquely qualify her as a very productive and valuable manager for her employer. Ronda is a tremendous asset to BMI Mail Systems' in supporting our many Major Account customers across the country and is one of those rare people who still understands what "customer service" means in today's increasingly impersonal business world.
LinkedIn User
Having worked with Ronda for many years and while in many different roles I can attest that she is one of the most valuable co-workers I have ever had the luck to work with.
Rob Midgett
I've worked with Ronda for over 15 years...from the time she first joined FP. I have always found her to be a pleasant and effective professional. Ronda's ability to relate both to the needs of her Dealer/Partners, as well as those of the end-using clients she interfaces with, uniquely qualify her as a very productive and valuable manager for her employer. Ronda is a tremendous asset to BMI Mail Systems' in supporting our many Major Account customers across the country and is one of those rare people who still understands what "customer service" means in today's increasingly impersonal business world.
LinkedIn User
Having worked with Ronda for many years and while in many different roles I can attest that she is one of the most valuable co-workers I have ever had the luck to work with.
Rob Midgett
I've worked with Ronda for over 15 years...from the time she first joined FP. I have always found her to be a pleasant and effective professional. Ronda's ability to relate both to the needs of her Dealer/Partners, as well as those of the end-using clients she interfaces with, uniquely qualify her as a very productive and valuable manager for her employer. Ronda is a tremendous asset to BMI Mail Systems' in supporting our many Major Account customers across the country and is one of those rare people who still understands what "customer service" means in today's increasingly impersonal business world.
LinkedIn User
Having worked with Ronda for many years and while in many different roles I can attest that she is one of the most valuable co-workers I have ever had the luck to work with.
Rob Midgett
I've worked with Ronda for over 15 years...from the time she first joined FP. I have always found her to be a pleasant and effective professional. Ronda's ability to relate both to the needs of her Dealer/Partners, as well as those of the end-using clients she interfaces with, uniquely qualify her as a very productive and valuable manager for her employer. Ronda is a tremendous asset to BMI Mail Systems' in supporting our many Major Account customers across the country and is one of those rare people who still understands what "customer service" means in today's increasingly impersonal business world.
LinkedIn User
Having worked with Ronda for many years and while in many different roles I can attest that she is one of the most valuable co-workers I have ever had the luck to work with.
Experience
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FP Mailing Solutions USA
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United States
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Retail Office Equipment
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100 - 200 Employee
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Senior Manager of Customer Experience and Professional Services
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Apr 2022 - Present
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Manager, Customer Experience Team & Professional Services
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Jul 2016 - Present
Responsible for the development and continual improvement of four regional teams who are cross trained in the areas of Customer Care, Order Entry, Dealer Support, Accounts Receivables, and Technical Support. The ultimate goal of the Customer Experience Team is to provide an exceptional customer experience through first contact resolution.
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Manager, Order Entry & Major Account Administration
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Jul 2015 - Jul 2016
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Major Relations Department Lead
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May 2012 - Jul 2015
Responsible for keeping strong relationships with our Major and Government accounts that will enable the MAP inside sales team to be the primary "go to" organization for sales of postage meters and equipment directly. Also assists the Director of Dealer & Major Account sales administratively and makes sure that the MAP inside sales team is having positive, proactive communications with each of their assigned accounts.
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Major Account Coordinator
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Apr 2007 - May 2012
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Billing Specialist
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Jun 2005 - Apr 2007
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Accounts Receivable-Credit Analyst
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May 2001 - Jun 2005
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Teleset Data Center Representative
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Mar 1998 - May 2001
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Education
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1992 - 1997
Downers Grove North
Community
