Experience

Noosh, Inc.

• United States
• Information Services
• 1 - 100 Employee

• VP, Customer Success & Products

  • Jul 2016 - Nov 2021

  San Francisco Bay Area Assisted with successful acquisition of Noosh by HH Global. Noosh is a provider of cloud-based print and digital media procurement solutions for the world’s largest enterprises and managed service providers. Responsible for the Noosh Customer Success & Products organization, including Technical Support, Customer Advocacy, and Product Management teams. Supporting a global customer base of 20,000 users across 30+ countries.



Optimum Partners DWC LLC

• IT Services and IT Consulting
• 1 - 100 Employee

• Member, Board of Advisors

  • Jan 2016 - Jan 2020

  San Francisco Bay Area



Self-Employed

• Time off to Focus on Family

  • Apr 2014 - Jun 2016

  San Francisco Bay Area Took time off to support immediate family through serious parental health and long-term care issues, ultimately resulting in re-location back to SF Bay Area from the Boston Metro area.



Smarter Travel Media, a TripAdvisor Media Group Company

• VP Engineering & Operations

  • Apr 2013 - Apr 2014

  Greater Boston Area Multi-portfolio consumer focused travel and leisure e-commerce and affiliate marketing company. Organizational scope: engineering, QA, site operations/internal IT, release management, email marketing engineering/operations, SEO/SEM automation engineering, and BI engineering/operations.



Cartera – A Rakuten Company

• Technology, Information and Internet
• 1 - 100 Employee

• SVP, Technology & Services

  • Dec 2007 - Jan 2013

  Lexington, MA Provider of Loyalty Programs and Solutions to Fortune 500 companies. Organizational scope: engineering, QA, site operations/internal IT, release management, program management, professional services, technical support/member services



Adobe Marketo

• United States
• Software Development
• 400 - 500 Employee

• VP Engineering & Operations

  • Jun 2009 - Jul 2010

  San Mateo, CA Responsible for engineering and site operations of Marketo’s SaaS based marketing automation/customer engagement platform. Technologies in use include LAMP, Symfony, ExtJS, Continuent (db replication and clustering).



BlueRoads

• Software Development
• 1 - 100 Employee

• VP, Engineering

  • Jan 2006 - Apr 2007

  San Mateo, CA Responsible for the development of BlueRoads’ J2EE SaaS based Channel Sales Management platform/application suite. Scope includes engineering, QA, docs, and release engineering teams.



Epiphany

• United States
• Software Development
• 1 - 100 Employee

• SVP, Engineering / Customer Success

  • May 1999 - Oct 2005

  San Francisco Bay Area Led global engineering and technical teams in support of Epiphany’s full suite of integrated J2EE based enterprise CRM platform and Analytic Applications products. Scope includes engineering, QA, release engineering, customer advocacy, and technical support teams. Other roles @ Epiphany include SVP Customer Success (~2 years) and VP Analytic Applications (~1 year).



Red Brick Systems (now IBM)

• VP, Platform Products & Support

  • Oct 1995 - Jan 1999

  Los Gatos, CA Responsible for the global operations of Red Brick's engineering and technical support organizations (Los Gatos, CA; Andover, MA; Pune, India, Tokyo Japan), and corporate IT function.



Various

• Previous Experience

  • Jan 1979 - Sep 1995

  San Francisco Bay Area Compuware Corporation (Uniface Division) Director, Americas Post Sales Support (1991 - 1994) COMAC, Inc. Director, Information Technology (1985 - 1991) Supervisor, Computer Operations (1984 - 1985) Software Engineer (1981 - 1984) Systems Administrator (1979 - 1981)