Customer Care Manager

• Jul 2022 - Present

Gold Coast Suns Accademy Assistant Coach

• Dec 2022 - Present

QWAFL Senior Forward Line Coach

• Nov 2020 - Present

Forward line coach for the University of Queensland AFLW state league team. Forward line coach for the University of Queensland AFLW state league team.

Assistant Director

• Oct 2021 - Jul 2022

Customer Service Team Lead

• Nov 2020 - Oct 2021

As a Team leader in compliance debt branch I support the director by leading, managing and developing a team. I provide high level support and guidance to my team, manage priorities and monitor performance. I work with their staff to identify learning and development needs while managing and implementing change. I exercise initiative and judgement in the interpretation of policy and in the application of practices and procedures. I work collaboratively with and support executive staff to undertake assessment activities in accordance with the work area plan. I work with the leadership groups to resolve escalated customer issues and implement changes.I manage my own work and that of the team in the context of competing priorities, including business planning, changes in workplace practices and business improvement strategies. I am required to liaise with stakeholders and represent the branch with credibility and professionalism.

Program Support Manager

• Mar 2020 - Nov 2020

As a program support manager in the Smart Centre Labour Hire Branch I was required to maintain effective relationships with internal and external stakeholders to deliver program services, build service delivery capability and attend meetings and forums to obtain and share information. I assist in the strategic planning for programs with a particular emphasis on addressing service delivery needs for service managers and stakeholders.In my role I also prepare and coordinate a range of written material and analyse/report on the achievement of business outcomes, key performance indicators and quality assurance to assist the leadership team in managing overall performance.

Customer Service Team Lead

• Aug 2018 - Mar 2020

As a Team Manager I support the director by leading, managing and developing a team. I provide high level support and guidance to my team, manage priorities and monitor performance. I work with their staff to identify learning and development needs while managing and implementing change. I exercise initiative and judgement in the interpretation of policy and in the application of practices and procedures. I work collaboratively with and support executive staff to undertake assessment activities in accordance with the work area plan. I work with the leadership groups to resolve escalated customer issues and implement changes.I manage my own work and that of the team in the context of competing priorities, including business planning, changes in workplace practices and business improvement strategies. I am required to liaise with stakeholders and represent the branch with credibility and professionalism.

Quality Development Manager

• Mar 2018 - Aug 2018

As a Quality Development Officer I undertook quality assurance activities to ensure the accuracy of information and determined whether decisions made had been in adherence with nationally agreed, consistent processes. I provided support to staff for the provision of quality outputs. I assisted staff to perform their duties in accordance with relevant legislation and government policy, ensure that up-to-date knowledge and skills were maintained through the identification and delivery of learning and development needs.I worked under the support and general direction of senior staff. I exercised a degree of independent judgement and made decisions within defined parameters that required some reliance on skills and knowledge.

QFAW Head Coach

• 2018 - Sep 2020

Head coach for division 2 QFAW women’s team Head coach for division 2 QFAW women’s team

Content Coordinator

• Mar 2017 - Sep 2017

As a project support officer for Entegy I was required to help clients build and deploy event apps. My key duties were to provide guidance to clients in regards to their event app which included investigating, analysing and making recommendations to management regarding processes, technology improvements, upgrades and modifications to the their app. During the building phase of the app I was required to work with relevant account managers, designers and directors to make sure that the product we were producing met the expectations of the client.

Client Liaison Officer

• Mar 2016 - Mar 2017

Inbound telephony in Brisbane smart centre, working in families, Newstart and youth allowance for Centrelink Inbound telephony in Brisbane smart centre, working in families, Newstart and youth allowance for Centrelink