Vice President of Sales

• Feb 2023 - Present

Business Development Manager

• 2016 - Feb 2023

General Manager, Trucking

• 2016 - 2018

Lead, direct and manage fleet operations, staff, including hiring, training, evaluating performances, providing compensation recommendations, coaching and counseling toward continuous improvement.Manage service levels with all modes of transportation services used by the company, including motor carrier LTL, import, export, small package along with freight forwarders and brokers.Increased profits and fleet more than 35% in six months.Created SOP, assisted with handbook and set up ELD compliance.Direct investigations to verify and resolve customer complaints.Works with outside vendors to increase and develop backhauls.

Regional Fleet Manager

• 2018 - 2019

Managed and maintained over 450 vans at 11 locations in 7 states. Created direction, identified and secured resources to drive productivity initiatives that generate cost reductions while meeting and exceeding service expectations. Negotiate and authorize contracts with vendors, body and maintenance shops to minimize cost and support operational needs. Managed costs and identify opportunities for savings. Approved all invoice from vendors. Support Regional Managers on equipment needs.

District Manager

• 2015 - 2016

Plan, organize and manage work of subordinate staff to ensure the work was accomplished in a manner consistent with organizational requirements.Direct investigations to verify and resolve customer shipper complaints.Collaborate with other managers and staff members in order to formulate and implement policies.Promote safe work environment by conducting safety audits, company safety meetings, and meet with individuals as required.Developed and managed operational budgets. Worked with a full staff life cycle, including interviewing, hiring, promotions, performance management, and terminations.

Operations Manager

• 2010 - 2015

Managed Bed Bath & Beyond, Sally's Beauty Supply, and Pitney Bowes.Directed deliveries of 30 tractor trailers/5 straight trucks throughout 5 states.Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, and quality improvement.Responsible for overall safety, performance and quality for the customer in their region.Managed inventory of fleet and maintenance.Direct investigations to verify and resolve customer complaints.

Sales Operations Manager

• 2007 - 2010

Accomplished over 3 million dollars in cold calls sales for small package deliveries.Managed 50 drivers in our small package deliveries division. Oversaw customer service calls on a daily basis.Conducted employee training sessions on subjects such as hazardous material handling, employee orientation and quality improvement.Managed relationships with customers/vendors to minimize cost while maintaining quality and timeline expectations.Responsible for executing of the customer and company freight policies.Interview, coach, select and manage the performance of transportation personnel.

Warehouse & Transportation Manager

• 2003 - 2010

Managed dedicated magazine account.Monitored over 30 independent contractors in 4 states.Worked directly with IC's/customers on a daily basis to ensure time commitments.Investigated and resolved customer complaints.Provide oversight while evaluating employee performance, handle disciplinary issues and maintain an environment of accountability and respect.Review invoices, fuel receipts, EZ-pass accounts and IFTA.