Experience

Pineapple | Virtual Assistant Agency
• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee
• Business Virtual Assistant

  • Sep 2022 - Present


Fusion BPO Services Phils. Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Quality Assurance Specialist

  • Feb 2020 - Jun 2022

  Monitor agents' performance and identify areas of opportunitiesProvides weekly and monthly analysisConducts QA calibrationsApplication of RCA and FMEA

• Customer Service Representative

  • Jun 2017 - Feb 2020

  Experienced working in ecommerce campaigns,Responsible for answering inbound/outbound calls,responding to emails and chat inquiriesVerifies and processes ordersProvides resolution to Paypal disputes



McDonald's Philippines (Golden Arches Development Corporation)

• Philippines
• Restaurants
• 700 & Above Employee

• Service Crew

  • Oct 2015 - Jun 2017

  Kitchen - Chicken/Fry and food prepping person Counter - Dessert center kiosk cashier and assembler Lobby - Responsible for maintaining the restaurant's cleanliness and greets the customer AWARDS March 2016 - Best in Fries April 2016 - Hitting the Record Breaking Sales for the month of April 2016 At Dessert Center May 2016 - Best in Fried Chicken/Prepping June 2016 - Best in Fries August 2016 - Best in Dessert Center November 2016 - One Year in Service February 2017 - Best in Prepping March 2017 - Best in Prepping April 2017 - Best in Prepping May 2017 - Crew of the Month & Best in Chicken/Prepping JUne 2017 - Best in Fries Show less