Ronald Murray

Support Technician, OST Technician, Web Design Technician at Jackson Family Enterprises
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Building a Responsive Portfolio Site
    LinkedIn
    Aug, 2018
    - Oct, 2024
  • MCSA
    Microsoft
    Sep, 2010
    - Oct, 2024

Experience

  • Jackson Family Enterprises
    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Support Technician, OST Technician, Web Design Technician
      • Aug 2015 - Present

      Support end user with hardware issues, such as laptop and desktop computers, printers, scanners and smartphones. Support company software applications along with commercial applications such as Microsoft Office, Adobe products. Troubleshoot network issues. Log issues with Supportworks ticket tracking system. If unable to resolve the issue, escalate to Tier 2 for further assistance. Support end user with hardware issues, such as laptop and desktop computers, printers, scanners and smartphones. Support company software applications along with commercial applications such as Microsoft Office, Adobe products. Troubleshoot network issues. Log issues with Supportworks ticket tracking system. If unable to resolve the issue, escalate to Tier 2 for further assistance.

  • United States Postal Service
    • United States
    • Government Administration
    • 700 & Above Employee
    • Customer Support Technician
      • May 2013 - Jun 2015

      Support a wide variety of USPS applications and hardware for end users across the United States.Tier 1 support for these applications; if unable to resolve, am responsible for escalating to correct group for Tier 2 assistance.

    • Network Technician
      • Sep 2010 - May 2013

      Responsible for maintaining and supporting network environment for the US Postal Service in the San Francisco District. Includes installing, repairing, configuring a host of hardware components and software applications.

    • City Letter Carrier
      • Jun 1987 - May 2013

      responsible for organizing and delivering my route on a daily basis in a timely manner. With the business route that I have had for twelve years, I have developed an expert level of customer service with a keen sense of attention to detail for each and every one of my business customers.

Education

  • Empire College School of Business
    Computer and Information Sciences and Support Services, Information Technology
    2008 - 2011

Community

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