Lead Customer Engineer

• Sep 2021 - Present

Quality Assurance Manager

• Feb 2019 - Jul 2021

I trained, managed, and coached a team of Quality Assurance Specialists who provide compliance monitoring and evaluations for approximately 1,000 Loan Servicing call center agents. I was also responsible for Administrator-level management of the third-party call recording operating system and creating monthly and quarterly reports to provide trend analysis of compliance opportunities to Loan Servicing leadership. I trained, managed, and coached a team of Quality Assurance Specialists who provide compliance monitoring and evaluations for approximately 1,000 Loan Servicing call center agents. I was also responsible for Administrator-level management of the third-party call recording operating system and creating monthly and quarterly reports to provide trend analysis of compliance opportunities to Loan Servicing leadership.

Veterans Service Representative

• Feb 2014 - May 2016

While studying for my B.S. at California State University San Marcos, I conducted the Veterans Welcome Orientation and certified education benefits for veteran students and their families. I also maintained close contact with the VA education benefit holders to ensure they are maximizing their benefits. While studying for my B.S. at California State University San Marcos, I conducted the Veterans Welcome Orientation and certified education benefits for veteran students and their families. I also maintained close contact with the VA education benefit holders to ensure they are maximizing their benefits.

Instructional Assistant for Special Education

• Sep 2013 - May 2015

Providing support for Special Education teachers in daily activities with children diagnosed with emotional and behavioral disorders, or intellectual disabilities. Providing support for Special Education teachers in daily activities with children diagnosed with emotional and behavioral disorders, or intellectual disabilities.

SERGEANT OF MARINES (E-5)

• Nov 2003 - Nov 2008

As a Sergeant of Marines, I was responsible for approximately 20 junior Marines and 5 Corporals in my Communications Electronics Maintenance unit. I also served as a Marksmanship Instructor to strengthen the weapons proficiency of the several hundred Marines and Sailors in my company. As a Sergeant of Marines, I was responsible for approximately 20 junior Marines and 5 Corporals in my Communications Electronics Maintenance unit. I also served as a Marksmanship Instructor to strengthen the weapons proficiency of the several hundred Marines and Sailors in my company.