Experience

Oak Tree Mobility

• United Kingdom
• Furniture
• 1 - 100 Employee

• Operations Manager

  • Jun 2023 - Present

  United Kingdom

• Business Analyst

  • Apr 2019 - Jun 2023

  Bristol, United Kingdom

• Stock and Account Manager

  • Apr 2018 - Apr 2019

  Bristol, United Kingdom Promoted



PizzaExpress

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• General Manager

  • Dec 2016 - Apr 2018

  Bath, United Kingdom Reporting on P&L's at an area level of 14 sites. Responsible for the entire operation of the restaurant including finance, recruitment, stock control etc. for this busy site. Guest satisfaction, team management and company standards are my top priorities.



Freedog Urban Activity Centres

• General Manager

  • Jun 2015 - Dec 2016

  Swindon, United Kingdom • Setting up and maintaining all supplier accounts (B2B) including utilities, waste removal, F&B, security etc. for two 30 000 sq ft sites • Acquired quotations, negotiated on price and purchased equipment for various departments • Achieved a five star food hygiene rating for the business • Set up and maintained stock control procedures and cost of sales, POS tills, PDQ’s • Wrote risk assessments for all departments • Compiled accident report logs and protected the business from… Show more • Setting up and maintaining all supplier accounts (B2B) including utilities, waste removal, F&B, security etc. for two 30 000 sq ft sites • Acquired quotations, negotiated on price and purchased equipment for various departments • Achieved a five star food hygiene rating for the business • Set up and maintained stock control procedures and cost of sales, POS tills, PDQ’s • Wrote risk assessments for all departments • Compiled accident report logs and protected the business from legal action by implementing the correct liability release documents • Responsible for financial reporting, product sales, achieving targets and KPI’s, recruitment, payroll and staff rotas • Arranged staff training for health and safety, COSHH, food safety etc. Show less



Madame Zingara

• General Manager

  • 2011 - 2015

  • Maintaining the efficient flow of business for three restaurants, namely The Sidewalk Café (50 covers), Café Paradiso (180 covers) and The Bombay Bicycle Club (90 covers) • Recruitment, regular management training workshops and implementation • Maximizing profit margins, financial management as well as maintaining the highest level of guest retention and satisfaction • Sales, Customer service and quality control in all aspects of the businesses • Back and front of house operating… Show more • Maintaining the efficient flow of business for three restaurants, namely The Sidewalk Café (50 covers), Café Paradiso (180 covers) and The Bombay Bicycle Club (90 covers) • Recruitment, regular management training workshops and implementation • Maximizing profit margins, financial management as well as maintaining the highest level of guest retention and satisfaction • Sales, Customer service and quality control in all aspects of the businesses • Back and front of house operating systems development and maintenance, maxmising the work force and streamlining operations • Marketing, selling and managing small to large events functions and house buy outs. A la carte as well as set menus Show less



Caviar Group

• Front Of House Manager

  • Aug 2009 - Oct 2011

  Cape Town, South Africa • Management of restaurants Beluga (340 covers) and Sevruga (280 covers) • Food and beverage costs • Sales, Customer Service, Coordinating and running functions and events • EFT payment of suppliers • Sales and events management • Staff shifting and payroll • Hiring and disciplining staff



Southern Sun Hotels

• Floor Manager

  • Mar 2008 - Aug 2009

  Cape Town, South Africa • Maintaining the flow of service in the hotel’s 140 seater restaurant, two bars and room service • Stock control, staff rosters • Cash ups and closing procedures • Customer Care