Experience

StockCross
• United States
• Financial Services
• 1 - 100 Employee
• Managing Director

  • Nov 2012 - Present


Grace Financial Group LLC

• Financial Services
• 1 - 100 Employee

• Managing Director

  • May 2006 - Present

  Business Development: • Created a retail on-line financial services division including the creation of a business plan mapping out the divisions 2 year plan along with documents providing an overview of the retail on-line financial services industry. • Managed project and technical requirements for creation of GraceTrader website • Negotiated with vendors for costs involved in creation of website and market center partnerships. Created entire website with $0 dollar spend coming from firm and still receive a competitive cost per trade pricing for ongoing use of the site. Leveraged past relationships to receive $0 cost for handling of firms order flow. • Responsible for making decisions around growth of division including new hires, marketing and technology spend. • Created partnerships with educational partners that provide creditability for our division and help to attract new clients to the firm • Created an outbound calling program that will be implemented in December 06. The plan includes talking points, contact lists and overview of the competitive landscape of the on-line brokerage business.



JP Morgan Invest LLC

• United States
• Banking

• Vice president

  • Feb 1987 - May 2006

  Risk Management: • Responsible for performing a risk analysis on the entire Customer Experience area and delivering a plan of action to mitigate the risk in cooperation with the senior leadership team. • Developed programs to ensure the areas of risk were mitigated through training, policy enhancements and enforcement of risk awareness throughout Customer Experience. The training was coordinated and delivered to multiple locations to ensure consistency within this division of the company. • Worked with members of operations to ensure that areas of risk that crossed over from their area were improved and the same controls were put in place to ensure risk was mitigated. Poduct Management: • Held role of product manager for the company search of a new streaming data provider. I was able to negotiate a contract with a new vendor that delivers a superior product to our clients and at the same time saves the company $178,000 on an annual basis going forward. • Took responsibility for a project to coordinate all quote data providers under a single agreement that will allow Brown|Co to play lower exchange fees going forward. Based on low estimates this could save the company roughly $240,000.00 on an annual basis. •Project Management: • Member of team responsible for creation of Brown/Co Call Center. Assisted in operation location and expansion, including office layout, equipment purchasing, vendor selection and employee hiring. • Member of Dreyfus conversation team and played a key role in the coaching of new employee’s • Member of team for client segmentation project was responsible for ensuring that customer experience was properly coached to handle customer contacts. • Lead team that created an improved client retention program. • Member of team for creation of Brown/Co sales team. Provided operational recommendations and coached entire Tampa Call Center on their role within project.