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Ronald Sanchez

Computer Customer Support Specialist at ACI Learning

Contact Information

us****@****om

(386) 825-5501

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Computer Customer Support Specialist
- Mar 2022 - Present
• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts

Customer Service Representative
- Aug 2019 - May 2021
Responded and resolved, customer service inquires and issues by identifying the topic and type of assistance the caller needed such as benefits, eligibility and claims, financial spending accounts and correspondence. • Guided and educated benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefits plan options, maximizing the value of their health plan benefits and choosing a quality care provider • Educated patients on pharmacy drug list covered by a health plan in order to minimize out-of pocket expense • Intervened with health care providers on behalf of patients that are having difficulties in scheduling routine and specialty appointments • Lead in achieving quarterly/annually organizational goals in delivering health care options • Expert in data management and understanding performance metric systems-technology • Researched complex issues across multiple databases and works with support division to resolve patient issues and/or partners with others to resolve escalated cases • Selected above peers by Health and Human Services (HHS) to attend additional training for a new program that ensues patients access stimulus money provided by healthcare reforms

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