Ronald Radioni

IT Specialist at MSC Kreuzfahrten (Austria) GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
Seekirchen Markt, Salzburg, Austria, AT
Languages
  • Italian Native or bilingual proficiency
  • Croatian Native or bilingual proficiency
  • English Full professional proficiency
  • Serbian Professional working proficiency
  • Bosnian Professional working proficiency
  • German Limited working proficiency

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Credentials

  • Prince2 Project Management - Foundation
    AXELOS Global Best Practice
    Feb, 2017
    - Nov, 2024
  • ITIL v3 – CSI - Continual Service Improvement
    BCS
    Dec, 2015
    - Nov, 2024
  • ITIL v3 – Foundation Certificate in IT Service Management
    EXIN your ICT competence partner
    Jul, 2012
    - Nov, 2024
  • Prince2 Project Management - Practitioner
    AXELOS Global Best Practice
    Mar, 2017
    - Nov, 2024

Experience

  • MSC Kreuzfahrten (Austria) GmbH
    • Austria
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • IT Specialist
      • Apr 2019 - Present

      IT Support Specialist at MSC Cruises - Austria. MSC Cruises is amongst the biggest Cruises companies of the world. I am the IT specialist for Austria, I am responsible for the MSC Contact Centre for DACH (Germany, Austria, Switzerland), that counts around 85 people located in Salzburg and the Country Office, 23 people located in Vienna. As well, I am the back up for the Germany Country office, 56 people. - First level support for all technical issues for the Contact Centre Agents and remotely for the users of the Country Office in Vienna, - Maintenance of the local IT infrastructure and Telephone System (Cisco IP), - Analyses and troubleshooting of all Software and Hardware issues, including documentation, - Escalation of issues to the Central Service Desk service as well to the 2nd Level support in Geneva and Napoli or to external partners, - Installation, configuration and monitoring of applications and the server systems, including the VMWare VEEAM Backup System (checking back up statuses, replacement of back up disks, etc.), - Administration and maintenance of local systems, i.e Mailstore for mail backup, Kaba Security devices (door badges), Kentix monitoring system, - Participating to MSC global IT projects, - Support in planning, administration, budgeting and ordering of IT equipment. Show less

  • OSCE
    • Austria
    • International Affairs
    • 700 & Above Employee
    • ICT User Support Technician
      • Jan 2009 - Apr 2019

      My duties were divided between the OSCE Secretariat Service Desk and the OSCE Client Team. My duties at the OSCE Secretariat Service Desk were: - Providing 1st line user and system support for the Secretariat of the OSCE, troubleshooting end- user computer related problems, identifying, assessing and solving and/or escalating software and hardware related problems including virtual PCs, - Imaging of new devices (desktops and laptops) including encryption (Bitlocker), - Handling of Incidents, Problems and Requests tickets (classification, resolution and escalation), - I participate regularly at the Change Management meeting, coordinating the actions with the other units, - 1st level user administration for AD (account creation and management of group access), Exchange (account creation and access) and Lync, - Administration of the local Group Policies for the OSCE Secretariat, - Creation and deployment of applications and packages through SCCM, -1st level Network Adminsitration on Windows Server DHCP, - Administration of RSA Tokens for internal (OSCE Secretariat staff) and external (Participating States) users, - Account creation of FTP accounts on the OSCE FTP server - 1st level user administration for JCAD - back up Administrator for MDM (Airwatch). - Set up of Webex, Polycom, Lynk and conference call sessions, - Printing issues and printer service maintenance, My duties in the Client Team were: - Windows 7 client administration for the entire OSCE: - Windows updates and patching, - Deployment of new Software for the entire OSCE and update of the same (i.e. Java) through SCCM, - Introduction of new hardware models to the SCCM Task Sequence, - Administration of the McAfee client via ePO, - Administration of OSCE Global Group Policies for Windows 7, - 2nd level support for the local IT Service Desks of the OSCE missions, - Preparation for the upgrade from Windows 7 to the Windows 10 environment. Show less

  • Cpl
    • Ireland
    • Staffing and Recruiting
    • 700 & Above Employee
    • Technical Support Agent
      • Sep 2007 - Jul 2008

      2nd level technical support at the General Motors desk. The desk ran 24/7 and provided support for workstations used for designing, engineering and testing of GM vehicles (GM America, GM Europe, Opel, Saab, GM India, GM Australia).The duties included:- build/rebuild of the workstations, troubleshooting of software, user’s profiles, detection and escalation of more complex issues to 3rd level support or to the on-site support.

    • Technical Support Agent
      • Apr 2006 - Sep 2007

      1st level and later Incident Control Team of the 1st level at the Procter & Gamble desk.The 1st level duties covered: - intranet troubleshooting, passwords reset, connectivity issues, software issues and escalation to local support. The Incident Control Team dealt with:-more complex and time exhausting issues, creation of outage tickets and escalations.

Education

  • Università degli Studi di Udine
    Bachelor of Science - BS, Computer Science
    1995 - 2000

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