Experience

Connect Church Ashland
• Religious Institutions
• 1 - 100 Employee
• Director Information Technology Services

  • Nov 2020 - Present


Sanofi

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Mobility Services Delivery Manager - Americas

  • Jan 2016 - Jun 2019

  Service Delivery Manager role expanded to encompass the following Regionally:Telecom Expense Management Vendor - North AmericaLevel 1 Mobility Service Desk Vendor - North AmericaIn-House Contractor Staffed Level 2 Mobility Team - North America Team responsibilities an escalation point to our L1 Mobile Service Desk Vendor, Local Office Site and Services technicians, Executive Support Team, and End Users Asset Management Tracking of over 3K+ devices in our Inventory and Processing older devices for Recycling.Monthly Off-boards and Sarbanes Oxley AuditDevice Administration for North America clients within the AirWatch\Workspace One EMM. Collaborate with Contractor vendors (C3i * Pro Unlimited) on locating not only qualified candidates, but quality people to improve the team dynamic. Show less

• Mobility Services Manager Level 3 Mobility - Americas

  • Jan 2015 - Jun 2019

  Managed Level 3 Regional Team in the AMRS regarding the following responsibilities:Enterprise Mobility Management (EMM) Solution AirWatch\Workspace One for User, & Device administration Of 20k+ devices.Application deployment(s) in our Development, Staging, and Production environmentsCollaborated with Global teams (EMEA & APAC) on EMM upgrades, testing, and outages resolutionsAdministered Bring Your Own Device (BYOD) solution via GOOD. Project migrating GOOD to AirWatch Boxer environment. Show less

• Distributed Antennae Systems Manager

  • Jan 2017 - 2019

  Managed in-building distributed antenna system (DAS) installations for Cellular DAS infrastructures. Evaluated and coordinated customer requirements, project design, and key dates for phases of project.Developed and wrote the technical content for proposals and RFP responses.Coordinated site surveys and benchmark testing.Conducted bid walks and prepare bid documents.Operated with systems team to generate pricing for implementation.Worked with local jurisdiction for the adopted NFPA codes for Public Safety systems or with Wireless Service Providers for requirements.Ordered and tracked equipment and materials for projects.Scheduled and managed project deployments and commissioning of systems.Maintained quality control of project installations. Show less

• Exchange Administrator

  • Apr 2011 - Jan 2015

  Exchange Administrator supporting Regional Business (Americas (AMRS)) with Sanofi.Responsibilities Included:Administration of AMRS (Exchange 2k3 & 2010) serversAdministration of Exchange Environment via AD and EMCBlackberry (4.6)Admin for Fax Environments (Genifax & RightFax)Mailbox and Mobile Device Migrating Project from Genzyme Exchange Environment to Sanofi.

• Exchange Administrator

  • Jun 2009 - Apr 2011

  Global IT Messaging department as an Exchange Administrator for Genzyme and when Genzyme was acquired in 2011, I continued my Exchange Administrator with a Regional role (Americas (AMRS)) with Sanofi.Responsibilities Included:Administration of AMRS (Exchange 2k3 & 2010) serversAdministration of Exchange Environment via AD and EMCBlackberry (4.6)Admin for Fax Environments (Genifax & RightFax)

• Systems Administrator

  • Apr 2005 - Jun 2009

  Worked as a member of the Network Operations Center at Genzyme for 4 years. Responsibilities included:Active Directory Group Creation & AdministrationLocal Service File Share AdministrationBlackberry (4.6) User AdministrationFax Number Assignments Omtool and RightFax environmentsMonitoring of Servers and Network components for alerts with Disk Space, Uptime, and other hardware related issues.



Biscom

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Support Engineer

  • Dec 2000 - Apr 2005

  Senior support & installation representative for Faxcom: Configuration & installation of Brooktrout Fax Board models: TR114 & TR1034 Configuration of Brooktrout Fax boards to interface with POTS, BRI, PRI, E1 & T1 lines. o Faxcom applicatons running on IBM-Lotus Notes 5.X & 6.X, Microsoft Server 2K & 2K3, Microsoft Exchange 5.5 & 2K3, & Faxcom for SMTP Technical Liason between Sales and clientele of Fortune 500 Customers, and government agencies regarding: Pre-Sale Product demonstrations Architectural design & implementation of clientele’s Faxing solution Post-Sales technical support Trade show technical representative: IBM-Lotushpere: 2004 & 2005 Novell Brainshare: 2005 Show less