Experience

Strike Social

• United States
• Advertising Services
• 100 - 200 Employee

• Operations Director

  • Sep 2015 - Present

  - providing management of the administrative operations of the company in accordance with the business strategy - Implement, manage and evaluate operation processes and procedures, in accordance with the standards and procedures set out by the organization - Ensure that operational processes stay within agreed upon budgets and timelines - Assist in developing strategies and implementation plans to improve and standardize all aspects of operations - handles HR Employee Relations, Recruitment, Payroll & Finance and other Operational requirements



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Group Manager

  • Aug 2011 - Aug 2014

  Managed an Inbound/Outbound Account with headcount ranging from forty (40) to fifty (50) Sales and Support People including three (3) Team Leaders under the Acquisition and Optimizer Team for Direct and Agency Business that promotes an Online Advertising Campaign thru solution selling using a consultative approach including Account Management for Small and Medium Business (SMB) in Australia, New Zealand and Southeast Asia.Responsibilities -* Handles day to day operations, reviews and analyzes reports, records and data to ensure that all quality, efficiency and productivity standards are met.* Responsible for the groups Sales Activations and Revenue growth.* Draws action plans, process improvements and business strategy based on set goals per quarter to meet clients key performance indicators (KPIs) and company specific metrics.* Facilitates group meetings as required to discuss performance updates, future goals and action plans * Identifies staffing needs and helps in new hire interviews in line with client requirements.* Implements incentive schemes to increase specific performance metrics and to reward team and individual performances.* Conducts performance evaluation and discussion, TL and Agent mentoring and recommends annual merit increase.* Attended various training camp and brought best practices leadership back to the group.* Acts as the programs point of contact in the absence of the Operations Manager.

• Team Lead

  • Apr 2010 - Aug 2011

  Supervised an Inbound/Outbound Acquisition and Optimizer Team of about fifteen (15) to twenty (20) Sales Advertising Strategist for Direct and Agency Business to help setup an Online Advertising Campaign thru solution selling using a consultative approach including Account Management for Small and Medium Business (SMB) in Australia, New Zealand and Southeast Asia.Responsibilities - * Analyzes team performance and reports sent by the client and workforce management team, interprets data and communicate results and action plans to all team members. * Implements corrective actions to address performance gaps and proactively performs coaching sessions to attain preset goals and objectives based on client approved metrics maintaining coaching logbooks to record actions plans and monitor progress.* Promotes team building activity and works in rolling out various incentive schemes as recommended/approved by the Group Manager or the Operations Manager.* Supports the sales team in writing proposals and closing new deals thru phone and email. * Handles customer escalations by phone and email.* Conducts training to all incoming team members and interacts regularly with the clients.* Liaises between team members and other departments for administrative and operational concerns, communicates relevant informations on a timely and effective manner.* Takes the lead in the absence of the Group or Operations Manager.

• Online Advertising Strategist

  • Apr 2009 - Apr 2010

  Direct Marketing, Sales Support and Account Management through Inbound/Outbound calls for Small and Medium Business (SMB) in Australia, New Zealand and Southeast Asia.Responsibilities -* Solution Selling using a Consultative Approach.* Performs initial account setup of customer campaigns as per client’s online business requirement.* Coordinates directly with the business owners or Agency point persons on understanding their online advertising business and makes proposals for other online marketing strategies.* Monitors and analyzes customer campaign effectiveness and makes recommendations for account optimization and improvement to meet ROI objectives. * Works realtime with Account Optimizers and provides feedback to customers either by phone or email.* Performs other duties as may be required by the Team Lead or Manager

• Call Escalation Senior Specialist

  • May 2004 - Apr 2009

  Call Escalation and Resolution Process TeamResponsibilities -* Provides assistance to Inbound Customer Care Associates in handling customer calls and as necessary takes over the call to effectively address customer concerns.* Ensures the resolution of client complaints, inquiries whenever possible according to procedures and standards set by client.* Conducts realtime mentoring, coaching and feedback session to agents and other Team Leads.* Acts as the team's main point of contact for all internal processes including client collaboration.

• Customer Sales Representative

  • Apr 2004 - May 2004

  Inbound/Outbound Telco ProjectResponsibilities -* handles both Inbound and Outbound calls for a US Telecommunications Company.* sign ups for new customers including upselling* provide immediate customer assistance on various client inquiries



Accent Micro Products Incorporated

• Information Technology & Services
• 1 - 100 Employee

• Branch Supervisor

  • Feb 2002 - Feb 2004

  Direct Marketing and Sales of various branded computer and IT products within an assigned territory. Responsibilities - * Assist the Branch Manager in the overall daily operations of the branch. * Responsible for hitting branch target gross profit per quantity per product group. * Manages the inventory efficiently by closely monitoring the movement of all items. * Responsible in ordering and forecasting of merchandise for sale. * Checks daily collection report. * Supervises the working attitude, behavior and attendance of branch staffs.



Isla Communications Co. Inc.

• ITC Bldg Buendia Ave. Bel-Air Makati City

• Account Executive/Inventory Stock Custodian

  • Feb 1996 - May 2000

  Direct Marketing and Sales of Islacom’s Cellular and Paging products. Responsibilities - * Responsible in developing and maintaining accounts coursed through an assigned dealer. * Handles product availability and maintains inventory of items in the business center. * Prepares weekly and monthly sales and inventory reports. * Reports directly to the Area Branch Manager. Direct Marketing and Sales of Islacom’s Cellular and Paging products. Responsibilities - * Responsible in developing and maintaining accounts coursed through an assigned dealer. * Handles product availability and maintains inventory of items in the business center. * Prepares weekly and monthly sales and inventory reports. * Reports directly to the Area Branch Manager.



PLDT

• Philippines
• Telecommunications
• 700 & Above Employee

• Data Control Analyst

  • Sep 1993 - Oct 1995

  - Online verification and correction of PLDT manual service orders in metro manila using CRT terminals. - Prepares daily, weekly and monthly consolidated reports. - Performs other duties assigned by the unit supervisor. - Online verification and correction of PLDT manual service orders in metro manila using CRT terminals. - Prepares daily, weekly and monthly consolidated reports. - Performs other duties assigned by the unit supervisor.