Experience

Marina Bay Sands

• Singapore
• Hospitality
• 700 & Above Employee

• TSA Captain

  • Jul 2015 - Present

  Mentors and manages Telephone Sales Agents to meet targets and smooth operations. Assists in overall In Room Dining operations and training. Mentors and manages Telephone Sales Agents to meet targets and smooth operations. Assists in overall In Room Dining operations and training.



Marina Bay Sands Pte Ltd

• Guest Service/Telephone Sales Agent

  • Oct 2011 - Jul 2015

  Ensure that service levels are met and all calls accommodated with both internal and external guests. Handles cashiering and other admin and clerical duties and ad-hoc tasks assigned. Responsible for maintaining guest satisfaction in terms of In-Room Dining Service, Hospitality and Events, Sands Aviation, and Telephone Sales and Customer Service. Ensure that service levels are met and all calls accommodated with both internal and external guests. Handles cashiering and other admin and clerical duties and ad-hoc tasks assigned. Responsible for maintaining guest satisfaction in terms of In-Room Dining Service, Hospitality and Events, Sands Aviation, and Telephone Sales and Customer Service.



United Overseas Bank Limited

• Customer Service Representative

  • Jul 2010 - Oct 2011