Experience

UST HealthProof

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Manager, Information Security GRC

  • Nov 2022 - Present



Advantasure

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Principal Analyst Process Engineering and Improvement

  • Apr 2020 - Nov 2022

  Led complex continuous improvement projects serving the role of the project manager, data analyst and process designer  Provided permanent direct supervision of 2 Continuous Improvement interns and analyst positions as well as temporary supervision and direction over improvement project team members  Identified KPIs within various business units to benchmark, develop targets and deliver value through improvement project execution  Managed multiple cross-functional… Show more Led complex continuous improvement projects serving the role of the project manager, data analyst and process designer  Provided permanent direct supervision of 2 Continuous Improvement interns and analyst positions as well as temporary supervision and direction over improvement project team members  Identified KPIs within various business units to benchmark, develop targets and deliver value through improvement project execution  Managed multiple cross-functional project teams (up to 20 members) to ensure success from project definition through implementation  Utilized industry standard methodologies and principles of Project Management, Six Sigma and Lean to identify and deliver value to the organization  Identified and executed administrative and vendor savings programs to deliver approximately $21M in savings across a 2-year period  Conducted a full end-to-end review, analysis and process improvement effort for the Risk Adjustment Submissions platform, product and associated operational functions to deliver an estimated $2M in additional revenue  Implemented future state processes across the organization to deliver efficiency driven savings in excess of $2M within Medicare Advantage Core Admin (claims, billing and member enrollment) operational teams  Served as a liaison with various consultant houses to identify and implement improvement opportunities and operationalize

• Expert Analyst Process Engineering and Improvement

  • Mar 2017 - Apr 2020

• Senior Communications Specialist

  • Jan 2017 - Mar 2017

   Developed, maintained and provided support for internal and external Sharepoint infrastructure  Executive level communication and presentation development  Authored onboarding training materials  Developed performance management reporting for departmental objectives  Maintained reporting responsibilities to enterprise stakeholders  Technology support for end users at BCBSM and external partners  Future state planning and process development Authored all-employee… Show more  Developed, maintained and provided support for internal and external Sharepoint infrastructure  Executive level communication and presentation development  Authored onboarding training materials  Developed performance management reporting for departmental objectives  Maintained reporting responsibilities to enterprise stakeholders  Technology support for end users at BCBSM and external partners  Future state planning and process development Authored all-employee communications to facilitate a seamless transition into a subsidiary company  Successfully transitioned previous roles and responsibilities of previous role to the new company  Consulted on brand resources including an external roll-out strategy  Developed content, performed site maintenance and provided support for internal and external SharePoint infrastructure  Served as a primary “Change Champion” responsible for aiding employees through the transition period



Blue Cross Blue Shield of Michigan

• United States
• Insurance
• 700 & Above Employee

• Communications Specialist

  • Dec 2014 - Jan 2017

   Developed, maintained and provided support for internal and external Sharepoint infrastructure  Executive level communication and presentation development  Authored onboarding training materials  Developed performance management reporting for departmental objectives  Maintained reporting responsibilities to enterprise stakeholders  Technology support for end users at BCBSM and external partners  Future state planning and process development

• Contractor - Human Performance (Organizational Development)

  • May 2014 - Dec 2014

  Managed and developed Organizational Alignment Communications Planning and content development for 2014 CEO Town Hall Executive level communication and presentation development Boosted training usage Further developed existing training courses Instructional Design of new courses Communicated as a liaison between BCBSM and external Vendors Executive communications design and development



Olivet Nazarene University

• Bourbonnais, IL

• Networking and Systems Support Technician

  • Aug 2010 - May 2014

  Consult with campus organizations, advising on how to use computers to increase efficiency Designing and facilitating new technology training for students and faculty Solve complicated infrastructure problems via in-depth research and problem solving Application development for student and faculty end users Data infrastructure improvements Database development and management Manage high priority information and troubleshoot problematic issues of campus computing Video… Show more Consult with campus organizations, advising on how to use computers to increase efficiency Designing and facilitating new technology training for students and faculty Solve complicated infrastructure problems via in-depth research and problem solving Application development for student and faculty end users Data infrastructure improvements Database development and management Manage high priority information and troubleshoot problematic issues of campus computing Video surveillance improvement and support Show less Consult with campus organizations, advising on how to use computers to increase efficiency Designing and facilitating new technology training for students and faculty Solve complicated infrastructure problems via in-depth research and problem solving Application development for student and faculty end users Data infrastructure improvements Database development and management Manage high priority information and troubleshoot problematic issues of campus computing Video… Show more Consult with campus organizations, advising on how to use computers to increase efficiency Designing and facilitating new technology training for students and faculty Solve complicated infrastructure problems via in-depth research and problem solving Application development for student and faculty end users Data infrastructure improvements Database development and management Manage high priority information and troubleshoot problematic issues of campus computing Video surveillance improvement and support Show less