Claims Specialist

• Oct 2022 - Present

Co-Owner at American Roofing & Construction

• May 2021 - Sep 2022

Estimator, CRM Developer, Marketing, Digital Media Manager Estimator, CRM Developer, Marketing, Digital Media Manager

Construction Estimator

• Aug 2018 - May 2021

Construction estimator and insurance supplement writer. Construction estimator and insurance supplement writer.

Claims Manager (Remote)

• Jan 2016 - Jul 2018

• Estimator Training and Development − Educate new employees on company standards and practices − Train new estimators to produce estimates accurately and efficiently − Evaluate estimates for accuracy and provide guidance and feedback to new estimators • Manage Claim Process − Facilitate communication with clients to ensure all standards and practices are followed − Ensure our team produces accurate claims to settle losses − Address escalated issues to ensure customer and client satisfaction − Facilitate revisions and supplements between contractors and carriers − Develop invoices for jobs sold through our program Show less

Commercial Claims Adjuster: Large & Small Loss (Independent Contractor)

• 2015 - 2016

• Perform inspections for large and small commercial losses • Develop estimates based on covered perils • Coordinate with contractors, lawyers, and public adjusters • Establish cause of loss and determine the need for additional assistance to those insured • Perform inspections for large and small commercial losses • Develop estimates based on covered perils • Coordinate with contractors, lawyers, and public adjusters • Establish cause of loss and determine the need for additional assistance to those insured

Property Claims Adjuster (Independent Contractor)

• 2014 - 2016

Companies included: G4S Solutions, ICA Adjusters, Cross Country Claims, Allcat, Claims Services Group, Choice Solutions • Perform inspections of properties to identify, document, and annotate peril damages to any covered property • Utilize estimating software to properly label risk photographs and diagrams of claimed damages • Complete narratives, reporting procedures and effective claims to management with respect to timely reporting, contacting Insured parties and claims tracking Companies included: G4S Solutions, ICA Adjusters, Cross Country Claims, Allcat, Claims Services Group, Choice Solutions • Perform inspections of properties to identify, document, and annotate peril damages to any covered property • Utilize estimating software to properly label risk photographs and diagrams of claimed damages • Complete narratives, reporting procedures and effective claims to management with respect to timely reporting, contacting Insured parties and claims tracking

Liability Claims Adjuster (Independent Contractor)

• 2014 - 2016

• Conduct investigations within a large variety of interest: theft, vandalism, program execution, and general liability claims • Ascertain documents pertinent to each case and compile that evidence. • Develop reports, relaying acquired information • Conduct investigations within a large variety of interest: theft, vandalism, program execution, and general liability claims • Ascertain documents pertinent to each case and compile that evidence. • Develop reports, relaying acquired information

Delivery Driver

• 2013 - 2014

• Used CDL to deliver products to multiple locations throughout Kansas - truck and trailer (max weight: 80,000 lbs)• Accountable for products via electronic and paper invoicing and record keeping• Efficiently and effectively responded to store crisis (patron disturbance and intranet support)

Quality Assurance Technician

• 2009 - 2013

• Accountable for proper cleaning, repair, and maintenance of store machinery• Ensured product quality and safety was upheld and maintained

Supervisor/Electronics Specialist

• 2008 - 2009

• Responsible for opening and closing store operations, including shipping and receiving accountability, invoicing, and record keeping • Responded diligently to customer concerns and issues • Oversaw employee training with company guidelines and technology systems, including cash handling techniques and computer intranet usage • Received multiple awards for great customer service by properly identifying customer needs and assisting with solutions • Responsible for opening and closing store operations, including shipping and receiving accountability, invoicing, and record keeping • Responded diligently to customer concerns and issues • Oversaw employee training with company guidelines and technology systems, including cash handling techniques and computer intranet usage • Received multiple awards for great customer service by properly identifying customer needs and assisting with solutions

Department Manager (Team Leader)

• 2006 - 2008

• Performed inspections of property to identify and document peril damages • Utilized estimating software to label risk photos/diagrams of claimed damages • Completed narratives, reporting procedures and effective claims to management, contacting insured parties and claims tracking • Performed inspections of property to identify and document peril damages • Utilized estimating software to label risk photos/diagrams of claimed damages • Completed narratives, reporting procedures and effective claims to management, contacting insured parties and claims tracking