Experience

John Andrew

• New Zealand
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Apr 2022 - Present

• Assistant Service Manager

  • Sep 2021 - Mar 2022

  • Ensure prompt and courteous customer reception area for all customers of the services department. • Ensure efficient follow up by the Services Advisors. • Check, inspect and authorise the quality of all operations with the Mechanical Service Department. • Analyse all suggestions and complaints from customers and provide prompt and fair adjustment where necessary. • Continuously monitor customer service quality.• Acquire competitive quotes on all tools, equipment, sublet repairs and supplies. • Analyse and eliminate practices that waste supplies, space and time• Assist with determining personnel requirements for the Mechanical Service Department. • Assist Service Manager in monitoring and measuring effectiveness of all department employees and conduct formal appraisals on a regular basis. • Establish and maintain practices designed to train, develop and motivate department employees. • Ensure that all staff are trained as required by manufacturer and are kept informed of product changes and service methods. • Conduct regular Tool Box meetings to discuss topical issues within the Service Department.• Ensure your own safety and health at work. Show less



CablePrice (NZ) Ltd

• New Zealand
• Agriculture, Construction, Mining Machinery Manufacturing
• 100 - 200 Employee

• Service Advisor

  • Aug 2018 - Aug 2021

  • Provide best practice delivery of service functions through being proactive, getting the job right first time, generation of new work and provide a complete solution for servicing. • Provide excellent customer experience with servicing through excellent planning and collaboration • Works actively to identify, manage, minimise and mitigate risks • Customer first, always represent CPL in a professional manner & communicate appropriately to customers • Active and contributing member of the CPL team, communicate appropriately to all CablePrice employees • Maintain and enhance knowledge of CPL Dealer Management System (DMS) and other applications/systems • Actively seek out and embrace opportunities to up skill and improve your technical and general abilities to become an effective and proficient team member • Manage work in progress, cash outstanding daily • Manage and allocate work for 6 technicians Show less



Audi Centre Centurion 012 663 2200

• South Africa
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Aug 2017 - Jul 2018

  • Overseeing daily operations in various service departments, establishing, implementing and managing effective systems, processes and controls • Supervising, coaching, training and mentoring personnel, providing advice and support on technical problems and operational issues as well as establishing training needs • Building strong working relationships and effective communication channels with manufacturers, suppliers, statutory representatives and other key stakeholders • Ensuring adequate inventory and overseeing maintenance of tools, equipment and other materials • Risk management and capacity planning • Implementing new vehicle preparation and used vehicle reconditioning • Developing and initiating service marketing plans, advertising campaigns and promotional activities • Liaising with sales personnel to ensure all vehicle buyers and owners are introduced to service department and key personnel • Reading and interpreting technical documentation • Data entry and database management, maintaining meticulous training and other records, resolving complaints and enquiries • Producing various workshop reports, budgets, forecasts, analyses and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations Show less



VW The Glen

• South Africa

• Service Manager

  • Oct 2011 - 2017

  • Overseeing daily operations in various service departments, establishing, implementing and managing effective systems, processes and controls • Supervising, coaching, training and mentoring personnel, providing advice and support on technical problems and operational issues as well as establishing training needs • Building strong working relationships and effective communication channels with manufacturers, suppliers, statutory representatives and other key stakeholders • Ensuring adequate inventory and overseeing maintenance of tools, equipment and other materials • Risk management and capacity planning • Implementing new vehicle preparation and used vehicle reconditioning • Developing and initiating service marketing plans, advertising campaigns and promotional activities • Liaising with sales personnel to ensure all vehicle buyers and owners are introduced to service department and key personnel • Reading and interpreting technical documentation • Data entry and database management, maintaining meticulous training and other records, resolving complaints and enquiries • Producing various workshop reports, budgets, forecasts, analyses and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations. Show less



Auto Baltic Volvo Dealers

• South Africa
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager / Service Advisor

  • May 2007 - Sep 2011

  • Overseeing daily operations in various service departments, establishing, implementing and managing effective systems, processes and controls • Supervising, coaching, training and mentoring personnel, providing advice and support on technical problems and operational issues as well as establishing training needs • Building strong working relationships and effective communication channels with manufacturers, suppliers, statutory representatives and other key stakeholders • Ensuring adequate inventory and overseeing maintenance of tools, equipment and other materials • Risk management and capacity planning • Implementing new vehicle preparation and used vehicle reconditioning • Developing and initiating service marketing plans, advertising campaigns and promotional activities • Liaising with sales personnel to ensure all vehicle buyers and owners are introduced to service department and key personnel • Reading and interpreting technical documentation • Data entry and database management, maintaining meticulous training and other records, resolving complaints and enquiries • Producing various workshop reports, budgets, forecasts, analyses and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations Show less



Stradford Auto, Ford and Mazda

• South Africa

• Service Advisor / Warranty Clerk

  • Jan 2002 - Apr 2007

  • Planning daily production and distributing jobs to technicians • Customer service and liaison, building strong working relationships with key stakeholders • Monitoring warranty claim submissions and requisite credits, correcting errors and taking necessary action as required • Processing invoices and general costing administration • Planning daily production and distributing jobs to technicians • Customer service and liaison, building strong working relationships with key stakeholders • Monitoring warranty claim submissions and requisite credits, correcting errors and taking necessary action as required • Processing invoices and general costing administration