Manager Business Development

• Oct 2023 - Present

Sales and Marketing Executive

• Jul 2023 - Oct 2023

Fulfillment Associate

• Feb 2023 - Apr 2023

Warehouse Associate

• Oct 2022 - Dec 2022

Senior Process Associate

• Nov 2019 - Mar 2022

● Maintained a high degree of confidentiality and sensitivity towards personal information, ensuring compliance with HIPAA regulations and preserving patient privacy. ● Reviewed clinical chart documentation with meticulous attention to detail, validating the accuracy of services coded by the physician team for billing purposes, resulting in a 98% billing accuracy rate. ● Conducted thorough research, analysis, and evaluation of medical records to be submitted, ensuring adherence to regulatory requirements and achieving a 95% accuracy rate in record review. ● Utilized various databases for financial care activities including eligibility verifications, prior authorizations, and Remittance advice and was responsible for providing research and Root Cause Analysis for Claims remediation. Show less

Senior pharmacovigilance Associate

• May 2018 - Aug 2019

● Conducted initial triage of received source documentation, accurately identifying safety concerns and categorizing them as either Product Quality Complaints (PQC) or Adverse Event (AE) Reports, resulting in a 99.9% accuracy rate. ● Analysed and processed Individual Case Safety Reports (ICSRs) sourced from various channels, including Literature reports, Health authority and Spontaneous reports, achieving a monthly average processing volume of 500 reports with a 98% accuracy rate. ● Demonstrated strong planning and organizational skills by efficiently prioritizing cases based on their seriousness, ensuring prompt attention to Serious Adverse Events (SAEs) and reducing response time by 20%. ● Assisted to the submission of cases to pertinent regulatory agencies, such as the US-FDA, EMEA, MHRA, ANVISA, HEALTH CANADA, and DMA, in strict accordance with their regulations, maintaining a 100% compliance rate, and meeting all deadlines for submission. Show less

Research associate

• Mar 2017 - Apr 2018

● Assessed the reportability of Individual Case Safety Reports (ICSRs) using the project-specific Safety Reporting Assessment sheet, resulting in a 98.5% accuracy rate in determining reportability. ● Tracked and reconciled processed reports, ensuring timely follow-up for reported adverse events and achieving a 95% resolution rate within established timelines. ● Assessed pharmacovigilance data for reportability to relevant authorities, including Regulatory Authorities, Ethics Committees, IRB, Investigators, and oversight bodies, ensuring compliance with regulatory guidelines and achieving a 100% submission rate. ● Successfully tracked and monitored reportable cases, maintaining a comprehensive database and generating accurate reports for regulatory submissions, with an average of 200 reportable literature and clinical trial cases tracked per month. ● Played a key role in training new associates, providing comprehensive guidance and support throughout the end-to-end workflow, resulting in a 90% successful onboarding rate and reducing training time by 40%. Show less

Research Officer

• Feb 2017 - Mar 2017

● Conducted rigorous data verification by performing source data/document verification (SDV) in BA/BE studies, ensuring 100% consistency between the data entered in Case Report Forms (CRFs) and clinical notes. ● Assessed and evaluated the suitability of facilities for use as clinical trial sites, resulting in the successful identification of suitable sites. ● Conducted audits of Case Report forms to verify their accuracy and appropriateness for reporting purposes, achieving a 99% accuracy rate in data validation and enhancing overall data integrity. Show less

Back Office Executive

• Jan 2016 - Jul 2016

Medical Billing and Claims reviewer Medical Billing and Claims reviewer

Product Specialist

• Mar 2013 - Oct 2015

Branch Manager/Sales Branch Manager/Sales