Team Lead - Life Sciences

• Sep 2020 - Present

Senior Project Manager

• May 2019 - Sep 2020

• Manage and supervise the progress of multilingual localization projects for pharma clients.• Review client’s requests and assess needs for additional information, e.g. compilation of glossaries, list of acronyms, technical terminology, and translation memories.• Develop efficient workflows and oversee the use and maintenance of client assets.• Negotiate budgets and schedules with clients and vendors.• Work on the localization of marketing, subtitling, and eLearning projects for life sciences.• Host webcasts with interpreters and organize transcriptions of events.

Program Manager, Life Sciences

• Oct 2017 - May 2019

• Help global clients reach international markets through the development and implementation of custom localization programs. • Successfully transformed largest European account in revenue in less than 8 months: on-time delivery increased from 85% to 97%, quality deliverable increased from 81% to 94%.• Worked with the Software Development team to build a custom client-facing scheduling and reporting tool with direct positive impact to production efficiency and overall gross margin.• Provide feedback to Development for the improvement of automated workflows and process.• Coach team in executing custom solutions (automation, core vendor management, tiered pricing models) to help them maintain the focus on process efficiency and customer satisfaction.• Serve as main point of escalation for account related issues correcting process and assessing risks. • Monitor performance regularly against KPIs and proactively make changes to maintain targets. • Actively partner with other departments (Account Management, Technical Services, Vendor Management, and Quality Management) to generate revenue and maintain profitability targets.• Lead the Production team in the Lausanne office (30+ employees and interns), and act as the local representative for Swiss HR matters (management of new hires/departures with local authorities.)• Responsible for hiring and appropriately staffing accounts based on volume and complexity. • Be a positive team mentor and motivator: conduct 1-2-1s, review growth and development plans. • Ensure consistent practices and application of ISO standards in the team.

Program Manager, Life Sciences

• Jun 2017 - Oct 2017

Production Manager

• May 2016 - Jun 2017

• Promoted to manage the production team in Lausanne while working remotely from Barcelona, Spain. • Monitor financial data to keep the production budget in line with profit margin.• Participate in client meetings, Sales Account Reviews, and Quarterly Business Reviews. • Ensure timely and professional completion of root cause investigations and CAPA reports.• Conduct yearly reviews, provide daily feedback, and oversee implementation of company initiatives.• Work with Vendor Manager to monitor core vendor performance and perform quality surveillance.

Senior Project Manager

• Mar 2006 - May 2016

• After 6 years in San Francisco, CA moved to work remotely from Spain in 2012.• Manage multilingual localization projects from quoting stage to final delivery.• Work with SDL WorldServer, Trados, MemoQ, Verifika, and other proprietary translation management software.• Oversee team initiatives and ensure all projects are running on-time and within budget.• Manage localization projects for longest standing client with complex workflows.• Coordinate in-country reviews for clients and third-party independent linguistic validation.• Responsible for terminology and translation memory management.• Interact daily with clients to gather requirements, follow-up on deliveries, and provide support.• Perform internal audits twice a year for ISO 9001:2008 and ISO 13485:2003 re-certification.

Production Manager

• Jan 2004 - Mar 2006

• Manage a team of project coordinators, DTP specialists, AV technicians, and freelance linguists.• Coordinate multilingual translation projects, many with audio and subtitles.• Responsible for resource allocation and directing voice-over actors during recordings. • Translate, edit, and proofread documents into Spanish for health care and marketing documentation. • Manage a team of project coordinators, DTP specialists, AV technicians, and freelance linguists.• Coordinate multilingual translation projects, many with audio and subtitles.• Responsible for resource allocation and directing voice-over actors during recordings. • Translate, edit, and proofread documents into Spanish for health care and marketing documentation.

English-Spanish Localization Specialist

• Sep 2002 - Jun 2003

• Translate into Spanish audio scripts, packaging, labels, and software documentation for educational games for children. • Review the final software product to validate functionality and detect bugs.• Assist and direct voice-over talents during audio recording sessions. • Translate into Spanish audio scripts, packaging, labels, and software documentation for educational games for children. • Review the final software product to validate functionality and detect bugs.• Assist and direct voice-over talents during audio recording sessions.

Project Manager and Broadcast Writer

• Jan 2000 - Sep 2002

• Create and write e-Learning content, online seminars and workshops. • Research new content areas, hot topics, and negotiate events with potential clients and partners.• Manage and train a development team to produce training content for the company’s intranet site.• Monitor the posting of content to the site to ensure adherence to established standards.• Standardize and document departmental procedures, update templates, and write training content.• Write scripts, presentations, polls, question-and-answer sessions, and slide-cues for online events. • Host on-camera interviews with guest experts, and conduct, live and online audio-only events.

Technical Publications and CBT Writer

• May 1998 - Dec 1999

• Work as part of a team to write documentation manuals for software applications.• Write a wide range of computer-based training curricula for IT and business professionals.