Information Security Analyst - Risk Management & Compliance

• Apr 2016 - Present

Access Service Analyst

• Dec 2014 - Mar 2016

- Resolve incidents and give recommendations on identified access related problems.- Provision accounts on the different supported Platforms (RACF, AD, LDAP and Unix)- Administer and maintain account database in SUNIAM- Provide access to supported applications- Administers RACF security database and resourceso Creates, modifies and configures users and groupso Grants access to datasets, facilities, queue and other resourceso Uses VRA, SDSF, enterprise security station and other tools in managing RACF- Work with identified data owners for each application to establish and document role/classes, access levels, rules, check/balances- Utilizing SRS and RequestIT to manage personal and group queue to prioritize and complete work assisting customer with security related issues- Analyze and process database related access requests- Develop scripts on supported platforms to automate access related tasks- Generate reports and provide other evidences for SOX and PCI audits- Identify possible and existing access related issues and provide resolutions- Develop scripts on supported platforms to automate access related tasks- Create and maintain access related documentation and supported applicationsprovide access related training within and/or outside the group- Performs other functions, which may be assigned by the superior from time to time

Regional Configuration Analyst

• Jan 2013 - Dec 2014

• Understand requirements for individual clients and discover the gaps. • Work on a system related to health and benefits (insurance).• Help to refine the timeframe for configuration and testing.• Perform UAT to ensure that everything smooth and corresponded with client needs• Perform testing on Change Request requirement as and when needed.• Work between the user and the IT during project implementation• Raise test track as and when bugs is discover• Come up with checklist to ensure configuration is being covered.• Creating client look and feel portal using existing tools.• Configure the system using in house built in tools.• Coordinate time to time new release of code so that testing is done for all.• Configure the calculation, eligibility and date rules as well as benefit structure within each flex programs needed per client.

Service Desk Intranet Administrator

• Oct 2012 - Dec 2012

• Overall support as the SDI (Service Desk Intranet/Knowledge Base) Admin who responsible for administering and maintaining the Global Service Desk Knowledge Base site (content) and its servers (Network, Database, SQL Server and Web server).• Ensure at best effort to support, maintain and troubleshoot (if any issue/s) the Service Desk Intranet (KB) that is being utilized by all the Global Service Desk agents (GSD) and its respective HP Internal support team which helps them provide HP Customers/Clients best customer support experience across Asia Pacific- Japan region.• Troubleshooting involves knowledge in Classic ASP coding, Javascripts, HTML, SQL database queries and administration, MS Access database, VMWare configuration and Internet Information Service configuration settings.• Facilitates data migration or content integration into existing knowledge base according to the methodology of the underlying relational database of the new platform (MS SharePoint and HP Service Manager tool)• Responsible for technical publication of content within the knowledge base – authoring tool, html editor, script insertion, etc • Responsible for oversight of the overall database integrity (but not the technical accuracy of the data) • Ensures content is applied consistently to the knowledge base according to the database methodology and style guide • Enforces style and presentation across the knowledge base

Technical Solutions Level III

• Sep 2009 - Oct 2012

• Log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. • Remotely installs, modifies, cleans, and repairs computer or walk the customer through the problem-solving steps and resolve recurring difficulties.• Documentation of case, reporting and trend analysis• Manage IT Service request and ensure timely response and resolution of service requests within agreed service levels.• Being responsive to clients whilst following the principles and procedures of the quality management system • Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit