Experience

NST-CYBER

• India
• Computer and Network Security
• 1 - 100 Employee

• Business Development Manager-Cyber Security Solutions

  • Feb 2020 - Present

  - Support partners in the U.S and Canada to deliver cybersecurity services like VAPT for network, web applications, mobile applications, and cloud services- Coordinate timely delivery of cybersecurity assessment services for PCI DSS, HIPAA, NIST, and Data Privacy compliance requirements- Facilitate execution of Red Team, Purple Team, and Social Engineering assessments based on client needs- Provide quality service to partners by providing access to highly skilled cybersecurity professionals in the industry- Help partners drive revenue by expanding their cybersecurity portfolio- Create and deploy digital and conventional marketing campaigns to generate warm leads- Build and generate cold leads using multiple platforms to include converting them into warm leads- Acquire new partners and direct customers via marketing and advertising efforts



WB Home Solutions LLC

• United States
• Real Estate
• 1 - 100 Employee

• Business Development Manager/CEO

  • Jun 2013 - Present

  - Successfully expanded the business portfolio from property acquisitions for quick flips, wholesaling to buy and hold and property management for both short and long term rentals, thus increasing the company ROI by 100% in the first two (2) years- Responsible for defining long-term organizational strategic goals, risk management, building key customer relationships, identifying business opportunities, negotiating and closing business deals- Manage the day to day business operations, daily deliverables, manage existing partners/customers and ensure they stay satisfied and positive- Lead the advertising and marketing efforts of the company, prospecting for new business partners and convert them to steady and reliable clients, plan approaches and conducts presentations on solutions and services to meet their current and future needs- Forecast sales targets and ensures they are met by the team- Present business development training and mentoring to business partners, stakeholders, contractors, and other internal staff- Handle real estate business acquisitions and transactions across the globe- Create and implements business systems and processes based on new information and industry trends



Chamberlain Group

• Software Development
• 700 & Above Employee

• Workforce Management Supervisor

  • Jun 2014 - Apr 2019

  - Help create the Workforce Management department in the Tucson Facility from the ground and up, effectively creating and implementing over 80 WFM processes- Oversee the workforce and staff across multiple lines of business to ensure that service level, financial, and other critical metrics (including intraday staffing requirements) are met- Successfully trained and lead a team of Queue Managers with responsibilities for capacity planning, scheduling, real time monitoring, process creation and implementation, and execution in partnership with the clients- Effectively communicate with Leadership and Team on any change in Business trends and issues relating to WFM- Set team goals, establish and maintain robust feedback structure, conduct quarterly process assessment and evaluation, recommend process improvements, and resolve stakeholders' issues- Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives· Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results· Produce call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation· Generate and evaluate staffing schedules, and ensures data updates into scheduling system, create and implement short and long-term staffing models and provide recommendations based on analysis· Compare results to forecast and find opportunities for improvement· Provide daily/intra-day, weekly, and monthly performance reports to leadership- Work closely with stakeholders in identifying gaps in business processes, provide recommendation, and help implement these changes- Help increase business ROI by meeting departmental short term and long term goals, achieving low staff turnover and churn, implementing efficient WFM processes, and maintaining employee morale



Afni, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Project Coach

  • Oct 2010 - Mar 2012

  - Manage. develop, and lead a team of 20 Call Center agents who provided a world class customer service to the company's clients and end user customers.- Partner with Site Manager and Human Resources to execute talent management plans- Track daily, weekly, and monthly performance against sales and revenue targets- Drive all day-to-day operational activities through to successful completion- Partner with other departmental Supervisors to communicate, monitor, and enforce all policies, p