Experience

bellabox

• Australia
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Team Leader

  • Jul 2018 - Present

  ● Manage all customer concerns within the specified turn-around time. ● Emails and messages- All emails and messages must be answered within 48 hours. ● Makes sure that all inquiries are handled in the customer and the company’s best interest ● Handled inquiries in Intercom, Facebook and Instagram ● Admin task, processing order for dispatch ● Creating and posting products online ● Creating box variant for monthly box subscription. ● Knowledge in Shopify ● Manage all customer concerns within the specified turn-around time. ● Emails and messages- All emails and messages must be answered within 48 hours. ● Makes sure that all inquiries are handled in the customer and the company’s best interest ● Handled inquiries in Intercom, Facebook and Instagram ● Admin task, processing order for dispatch ● Creating and posting products online ● Creating box variant for monthly box subscription. ● Knowledge in Shopify



KeepTruckin

• United States
• Retail

• Sales Development Representative

  • May 2018 - Sep 2019

  Qualifying leads from marketing campaigns as sales opportunities. Contacting potential prospects through cold calls and emails Qualifying leads from marketing campaigns as sales opportunities. Contacting potential prospects through cold calls and emails


Metropolitan Warehouse & Delivery corp.
• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee
• Account Support Representative

  • Mar 2017 - Mar 2018


TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Apr 2008 - Apr 2017

  ● Attending escalation calls apart from taking normal calls ● Operational knowledge of case management tools ● Skilled in making recommendations for products and services to meet customer needs ● Supporting customers by emailing and online chats by giving them technical solution of their product in use ● Communicating with clients regarding grievances from the company and also giving new information on new products or service ● Proven ability collaborating with diverse departments in high pressure situations ● Conduct Monthly Customer Satisfaction Survey ● Generate Project’s reports and send to client ● Sales and Customers service relation (Inbound/Outbound) ● Providing efficient and quality customer service through the daily management of a team of agents by motivating, recognizing and rewarding, coaching and to help agents work without stress. Show less