Experience

Giftcraft

• Canada
• Wholesale
• 100 - 200 Employee

• Sales Operations Manager

  • Sep 2019 - Present

  - Analyzing market trends, identifying opportunities for improvement, and making recommendations for optimizing operational processes- Assist the sales team with administrative tasks such as managing schedules, coordinating meetings, and arranging travel arrangements- Designing, implementing, and improving operational processes to enhance efficiency, reduce costs, and maximize productivity- Establishing and maintaining relationships with vendors and suppliers to ensure the timely delivery of goods and services- Overseeing and leading a team of 120 sales reps, including recruitment, training, performance evaluation, and providing guidance and support to ensure high levels of productivity- Respond to customer inquiries and provide information about products or services. Address customer concerns or issues, escalate complex problems to the appropriate department, and ensure timely resolution- Generate sales reports, including sales performance, customer data, and pipeline analysis. Analyzing data to identify trends, opportunities, and areas for improvement- Support the sales team in forecasting and planning activities by gathering relevant data, analyzing market trends, and assisting in the development of sales forecasts and targets Show less

• Sales Operations Support Specialist

  • Jul 2019 - Sep 2019

  - Assist the sales team in managing customer inquiries, quotations, and order processing- Respond to customer requests for information, pricing, and product availability- Maintain and update customer information in the CRM system- Generate and analyze sales reports, including sales performance, pipeline, and forecasting. Prepare regular reports for sales management, highlighting key metrics and trends- Coordinate sales meetings, appointments, and travel arrangements for the sales team. Schedule and organize sales events, conferences, and trade shows- Support new sales team members by providing training on sales processes, CRM systems, and product knowledge. Offer ongoing assistance and guidance to the sales team as needed Show less



Kensington Tours

• Canada
• Travel Arrangements
• 200 - 300 Employee

• Customer Care & Operations Analyst

  • Apr 2017 - Jul 2019

  - Assist customers via various channels (phone, email, chat, social media) to address inquiries, resolve complaints, and provide product or service information. Listen attentively, empathize with customers, and offer appropriate solutions or recommendations- Investigate and troubleshoot customer issues, determining the root cause and taking necessary actions to resolve problems effectively and efficiently- Process customer orders, ensuring accuracy of information, pricing, and delivery details. Coordinate with relevant teams (sales, logistics) to facilitate order fulfillment and track shipment status- Develop and maintain a deep understanding of the company's products or services. Stay up to date with product features, updates, and promotions to effectively assist customers and provide accurate information- Gather and analyze customer feedback, identifying trends or recurring issues. Provide feedback and suggestions to internal teams (product development, marketing) to improve products, services, and customer experience- Identify opportunities to enhance customer loyalty and retention. Engage in proactive outreach, provide personalized recommendations, and assist with upselling or cross-selling efforts when appropriate Show less

• Executive Administrative Assistant

  • Sep 2016 - Apr 2017

  - Mange and schedule appointments, and arrange meetings, ensuring efficient use of time and coordination with internal and external stakeholders- Coordinate travel arrangements, including flights, accommodations, transportation, and itineraries- Handle incoming and outgoing communications, including phone calls, emails, and mail. Draft and edit correspondence, memos, reports, and presentations on behalf of the executive- Organize and maintain electronic and physical files, ensuring proper documentation, confidentiality, and accessibility of information- Assist in managing projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion. Collaborate with team members and departments to facilitate project success- Assist in planning and organizing company events, conferences, or corporate gatherings. Coordinate logistics, manage invitations, and handle on-site event coordination Show less



Groupe Dynamite

• Canada
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2015 - Jan 2017

  - Manage day-to-day store operations, including opening and closing procedures, cash management, inventory control, and visual merchandising. Ensure compliance with company policies, procedures, and standards - Recruit, train, supervise, and motivate store staff. Set performance expectations, provide ongoing coaching and feedback, and conduct regular performance evaluations. Schedule employee shifts to ensure appropriate staffing levels and manage payroll - Drive sales and achieve targets by implementing sales strategies, monitoring sales performance, and coaching the sales team. Foster a customer-centric culture, ensuring exceptional customer service and resolving customer issues or complaints - Monitor and manage inventory levels to ensure availability of products, minimize stock loss, and prevent overstocking. Analyze sales data, track product performance, and make informed decisions on pricing, promotions, and product assortment - Maintain an attractive and organized store layout, ensuring effective product displays, signage, and promotional materials. Implement visual merchandising guidelines to enhance the customer experience and drive sales - Prepare and manage the store's budget, including sales forecasts, expense control, and profitability analysis. Monitor key performance indicators (KPIs) such as sales, gross margin, and conversion rate, and take appropriate actions to achieve financial targets - Ensure a safe and secure store environment by implementing and enforcing safety protocols, conducting regular safety inspections, and managing loss prevention measures Show less

• Sales & Procurement Intern

  • Jan 2016 - May 2016


Skechers

• United Arab Emirates
• Retail Apparel and Fashion
• 400 - 500 Employee

• 1st Assistant Manager

  • Dec 2013 - Aug 2015

• 2nd Assistant Manager

  • Jun 2013 - Dec 2013

• Team Lead

  • Apr 2013 - Jun 2013