Experience

Trilogy International >

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Lead

  • Sep 2020 - Present

  Trilogy International is a global technology, business change and transformation recruitment agency. Founded in 2014 with a mission to provide a world class, expert service, Trilogy International has grown to support clients and candidates in the UK, Ireland, Europe and the US. We provide contract and permanent recruitment alongside onshore, nearshore and offshore Statement of Work solutions.Each of our consultants recruit exclusively into their niche area of specialism and are proactive participants within these specific talent communities. We put the needs and goals of clients and candidates at the core of what we do.

• Operations Assistant

  • Feb 2019 - Sep 2020



Nando's UK & IRE

• United Kingdom
• Restaurants
• 700 & Above Employee

• Cashier

  • Jun 2015 - Dec 2018

  Full-Time Front of House Hostess and Cashier at Nando’s Chicken, Chelmsford • My role requires consistently excellent standards of customer service in a fast-paced and demanding environment, including greeting customers, taking orders, liaising with kitchen staff and managing expectations. • I was voted Employee of The Month within my first month of starting and Best Cashier by management and peers in 2017. • I am flexible, regularly working 30 hours and late night shifts, which requires me to be disciplined and focused whilst remaining engaged and enthusiastic. • My responsibilities include training new staff in customer related skills, time management and promoting the brand and their products. Working with staff in different branches requires me to be flexible and adapt quickly to new teams and personalities. • I am creative in devising methods to increase efficiency and work with management to implement these ideas such as an anonymous feedback box, ensuring everyone’s ideas and problems are heard and solved. • I receive excellent staff appraisals with management commending and placing reliance on my calm and capable customer management skills.



Writtle Sports and Social Club

• Bar Supervisor and Events Coordinator

  • Jun 2012 - Sep 2014

  Bar Supervisor at Writtle Sports and Social Club, Chelmsford • One of two bar staff serving customers at my local sports bar. • Building relationships with customers and ensuring they had a positive experience at every visit was very important. Occasionally this meant I had to manage difficult customers and potential conflicts with discretion. • I helped to plan and run local event nights, such as pub quizzes, birthday parties and fundraising events. • I was responsible for opening and closing the bar and ensuring security of the building at the end of the shift. • I managed the till, calculated revenue at the end of each shift and monitored stock levels.