Ron Romney
Site Lead at HCL Enterprise- Claim this Profile
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Bio
Credentials
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Google IT Support Specialization
CourseraMay, 2021- Nov, 2024 -
IT Security: Defense against the digital dark arts
CourseraMay, 2021- Nov, 2024 -
System Administration and IT Infrastructure Services
CourseraMay, 2021- Nov, 2024 -
Operating Systems and You: Becoming a Power User!
CourseraApr, 2021- Nov, 2024 -
The Bits and Bytes of Computer Networking
CourseraApr, 2021- Nov, 2024 -
Cisco Networking Basics Specialization
CourseraAug, 2019- Nov, 2024 -
Introduction to Cisco Networking
CourseraAug, 2019- Nov, 2024 -
Home Networking Basics
CourseraJul, 2019- Nov, 2024 -
Data Communications and Network Services
CourseraJun, 2019- Nov, 2024 -
Network Protocols and Architecture
CourseraJan, 2019- Nov, 2024 -
Internet Connection: How to Get Online?
CourseraMay, 2018- Nov, 2024 -
Introduction to HTML5
CourseraApr, 2018- Nov, 2024 -
Technical Support Fundamentals
CourseraFeb, 2018- Nov, 2024
Experience
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HCL Enterprise
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India
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IT Services and IT Consulting
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700 & Above Employee
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Site Lead
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Jan 2023 - Present
• Oversee daily operations. • Coordinate employee schedules, ensuring adequate coverage. • Enforce all workplace policies and procedures. • Coordinate training and professional development activities for employees. • Conduct staff performance reviews. • Maintain and adhere to the departmental budget. • Approve project plans. • Address and report safety concerns promptly. • Track and monitors project progress, adhering to prearranged standards. • Ensure compliance… Show more • Oversee daily operations. • Coordinate employee schedules, ensuring adequate coverage. • Enforce all workplace policies and procedures. • Coordinate training and professional development activities for employees. • Conduct staff performance reviews. • Maintain and adhere to the departmental budget. • Approve project plans. • Address and report safety concerns promptly. • Track and monitors project progress, adhering to prearranged standards. • Ensure compliance across the work site. • Review all project contracts before submitting them to management. • Answer inquiries from potential project partners. • Mediate on-site conflicts. • Prepare and submits bi-monthly progress report. Show less • Oversee daily operations. • Coordinate employee schedules, ensuring adequate coverage. • Enforce all workplace policies and procedures. • Coordinate training and professional development activities for employees. • Conduct staff performance reviews. • Maintain and adhere to the departmental budget. • Approve project plans. • Address and report safety concerns promptly. • Track and monitors project progress, adhering to prearranged standards. • Ensure compliance… Show more • Oversee daily operations. • Coordinate employee schedules, ensuring adequate coverage. • Enforce all workplace policies and procedures. • Coordinate training and professional development activities for employees. • Conduct staff performance reviews. • Maintain and adhere to the departmental budget. • Approve project plans. • Address and report safety concerns promptly. • Track and monitors project progress, adhering to prearranged standards. • Ensure compliance across the work site. • Review all project contracts before submitting them to management. • Answer inquiries from potential project partners. • Mediate on-site conflicts. • Prepare and submits bi-monthly progress report. Show less
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NTT DATA Services
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Tech Senior Associate
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Jun 2021 - Jan 2023
• On-Site and/or Remote installation, implementation, maintenance, troubleshooting, and/or repair of end-user devices and associated peripherals. • Serve as company liaison with customers on technical issues associated with duties. • Install and support both Hardware and software components for end-use devices and evaluate system configurations and software to ensure the effective use of resources. • Provide level 1 & 2 technical support and incident management functions.… Show more • On-Site and/or Remote installation, implementation, maintenance, troubleshooting, and/or repair of end-user devices and associated peripherals. • Serve as company liaison with customers on technical issues associated with duties. • Install and support both Hardware and software components for end-use devices and evaluate system configurations and software to ensure the effective use of resources. • Provide level 1 & 2 technical support and incident management functions. Diagnose and resolve product performance problems. • Perform maintenance and repair services. Instruct customers in the operation and maintenance of the system. • Ensure customer satisfaction by advising on preventive maintenance and configuration optimization Show less • On-Site and/or Remote installation, implementation, maintenance, troubleshooting, and/or repair of end-user devices and associated peripherals. • Serve as company liaison with customers on technical issues associated with duties. • Install and support both Hardware and software components for end-use devices and evaluate system configurations and software to ensure the effective use of resources. • Provide level 1 & 2 technical support and incident management functions.… Show more • On-Site and/or Remote installation, implementation, maintenance, troubleshooting, and/or repair of end-user devices and associated peripherals. • Serve as company liaison with customers on technical issues associated with duties. • Install and support both Hardware and software components for end-use devices and evaluate system configurations and software to ensure the effective use of resources. • Provide level 1 & 2 technical support and incident management functions. Diagnose and resolve product performance problems. • Perform maintenance and repair services. Instruct customers in the operation and maintenance of the system. • Ensure customer satisfaction by advising on preventive maintenance and configuration optimization Show less
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TechTom LLC
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Boca Raton, Florida, United States
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Computer Repair Technician
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Jun 2020 - Apr 2021
• Maintain essential IT operations, including operating systems, security tools applications, servers, email systems, laptops, desktops, software, and hardware. • Install, configure, and support workstation software, hardware, printers, and phones. • Stay current with IT security, technology changes, and updates. • Phone Support such as iPhone, Android, and Windows Phones. • Maintain essential IT operations, including operating systems, security tools applications, servers, email systems, laptops, desktops, software, and hardware. • Install, configure, and support workstation software, hardware, printers, and phones. • Stay current with IT security, technology changes, and updates. • Phone Support such as iPhone, Android, and Windows Phones.
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ABBTECH
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Dell Contracted PC Deployment Technician
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Mar 2020 - Mar 2020
• Provide installation, configuration, and troubleshooting assistance for core desktop operating systems. • Working on Tenet Health Windows 10 imaging project converting all OS from Windows 7 to Windows 10. • Setup of new network servers and other hardware. • Perform Helpdesk duties which include: implementing usernames and passwords, resetting the password, and phone support such as iPhone, Android, and Windows Phones, etc. • Provide installation, configuration, and troubleshooting assistance for core desktop operating systems. • Working on Tenet Health Windows 10 imaging project converting all OS from Windows 7 to Windows 10. • Setup of new network servers and other hardware. • Perform Helpdesk duties which include: implementing usernames and passwords, resetting the password, and phone support such as iPhone, Android, and Windows Phones, etc.
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First Transit
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United States
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Truck Transportation
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700 & Above Employee
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Dispatcher
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Apr 2019 - Dec 2019
• Oversees road service assigned to carriers by tracking trip performance measures, the route begins on time, performance, incidents, etc. • Provide customer support by responding to questions and concerns regarding customer trips including no-shows, cancellations, and missed trips. • Customer Services • Data Entry • Time Management • Oversees road service assigned to carriers by tracking trip performance measures, the route begins on time, performance, incidents, etc. • Provide customer support by responding to questions and concerns regarding customer trips including no-shows, cancellations, and missed trips. • Customer Services • Data Entry • Time Management
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Cruzan Gamers
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Christiansted
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Business Owner
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Nov 2018 - Dec 2019
• Repairing Computers, Cellphones, and Tablets • PC Maintenance and Upgrades • Networking and Security • Phone support such as iPhone, Android (Samsung, LG, Pixel, etc.), and Windows Phone. • Repairing Computers, Cellphones, and Tablets • PC Maintenance and Upgrades • Networking and Security • Phone support such as iPhone, Android (Samsung, LG, Pixel, etc.), and Windows Phone.
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Emerging Vision Inc. dba Sterling Optical
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Executive Offices
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1 - 100 Employee
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Retail Manager
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Aug 2008 - Dec 2018
• Repairing Glasses and Dispensing them to patients • Customer Service • The Setup of Insurance and Medical Billing • Lab Technician • Training New Employees • Data Entry • Repairing Glasses and Dispensing them to patients • Customer Service • The Setup of Insurance and Medical Billing • Lab Technician • Training New Employees • Data Entry
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Education
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2020 - 2021
Coursera
Google IT Support Professional Certificate, Information Technology -
2019 - 2019
Coursera
Cisco Networking Basics Specialization, Computer Systems Networking and Telecommunications -
2009 - 2010
Career Technical Center
PC Technician, PC Repair -
1998 - 2001
St. Croix central high school
High school diploma
Community
