Principal/Owner

• Aug 2021 - Present

President and Chief Executive Officer

• May 2019 - Aug 2021

Regional carrier writing Homeowners, Dwelling and Flood business in six southeast states with over $170 million in direct written premium. Orchestrated a complete turnaround of the company amid long-standing capital challenges. In two years, reduced footprint from 6 states to 1, reduced policies-in-force from over 85,000 to 35,000, reduced exposure & TIV, cut reinsurance spend by over two-thirds, accelerated rate filings and aggressively applied rate while maintaining renewal retention at nearly 80%, successfully launched a new homeowner product that achieved targeted market, and implemented operational efficiencies touching every facet of the company. A recapitalization was vital, but unsuccessful.

Chief Operating Officer

• Nov 2004 - May 2019

Member of founding management team. Managed and directed all claims, sales, agency and marketing operations for privately held property insurance carrier with over 65,000 Florida policies, $120 million in premium and over $12 billion in exposure. Instrumental in growing surplus every year until departure. Developed and interpreted claims policies and procedures. Managed third party vendors and adjusting firms, catastrophe operations, claim handling, and control of loss adjusting expense. Planned and managed systems to ensure effective and efficient claims workflow. Managed state-wide sales team, full-scale marketing platform, social media and radio/broadcast programs, special events and community outreach

Vice President

• Aug 2003 - Nov 2004

Managed and directed operations of full-service insurance restoration and remodeling contractor. Directed all claim handling operations including estimating utilizing industry standard software (Xactimate & MSB). Managed direct repair programs for major insurers and worked with adjusters to examine coverage issues, construction requirements, subrogation issues and potential reserves. Developed claim handling procedures and trained project managers. Managed and directed operations of full-service insurance restoration and remodeling contractor. Directed all claim handling operations including estimating utilizing industry standard software (Xactimate & MSB). Managed direct repair programs for major insurers and worked with adjusters to examine coverage issues, construction requirements, subrogation issues and potential reserves. Developed claim handling procedures and trained project managers.

Director, Public Affairs, Agent & Consumer Services

• Dec 1999 - Aug 2003

Directed Agent and Consumer Service functions for large property insurer, with approximately 700,000 policyholders, 6,600 agents, $600 million in premium, and $160 billion in exposure. Function as part of the senior management team, reporting to the Chief Operating Officer. Directed all Public Affairs and Consumer Service functions for former Florida Windstorm Underwriting Association, including responsibility for internal and external communications, legislative affairs, and management of Customer Service Unit. Extensive public speaking. Registered Lobbyist - Florida Legislature. Directed all media and public relations, served as corporate spokesman, and developed trust-based relationships with reporters across the state.