Ron Maglasang
Human Resources Manager at TaskPro Outsourcing- Claim this Profile
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Bio
Credentials
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International English Language Testing System
EF Standard English Test (EF SET)Sep, 2023- Nov, 2024
Experience
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TaskPro Outsourcing
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Human Resources Manager
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Jan 2022 - Present
• Process and record various data related to employment process and provide real time update to Payroll. • Gather information and prepare various reports for recruitment and management. • Handle and process all copying and filing needs for the department. • Maintain and distribute current policy and procedure manuals and other communication. • Execute mailing, inter-shipping and courier process of HR Operations. • Serve as liaison between other HR teams and internal customers. • Inquiries • Form & Document Submission • Document Release • Handle and process office supply requisition, including but not limited to purchase order and payment • facilitation. • Responsible for understanding and complying with all policies, procedures, and regulations relating to job • duties. • Perform other duties as assigned by management • Handle review and modifications of Company Code of conduct • Established Recruitment Process Map, Process Guide and Organizational Chart • Administer Company Master file • Administer Info Sec Training • Take charge of New Hire/Onboarding Checklist • Update Company's Calendar of Activities and Announcements • Report Employee Attendance Notification • Update Applicant Tracker • Administer Online Leave Application Approvals • Handles Medicine|Coffee and Office supplies sheets • Track Employee Referrals • Administer Employee Satisfaction and Vaccination survey • Create Certificate of Employment requests • Printing of Job offers, Contracts and Employee Movement updates • Handles New Hire Orientation • Create Company and Departmental MEMO • Serve Coaching Logs, NTE for Attendance-related employee issues, Quality-related issues and Performance improvement • Implementation of Scorecards and updates on Performance Review Sheets • Preparation and Implementation of Employee Clearance checklist, Dismissal Letter and Quit Claims Show less
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OP360 (OfficePartners360)
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United States
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Quality Assurance Analyst
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Jun 2020 - Feb 2022
• Develop programs and execute test plans to ensure that all goals are met. • Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the product. • Identify defects and come up with solutions within the production process. • Monitors calls and provides actionable sight. • Identifies common customer issues, improves customer experience, and helps standardize communication processes with customers through call evaluations. • Develop programs and execute test plans to ensure that all goals are met. • Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the product. • Identify defects and come up with solutions within the production process. • Monitors calls and provides actionable sight. • Identifies common customer issues, improves customer experience, and helps standardize communication processes with customers through call evaluations.
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Dual Data Entry Specialist
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Mar 2018 - Feb 2020
* Inputs data into database systems* Documents reports based on correspondence* Updating member requests or appeals* Verifying accuracy and sorting information* Reviewing data
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Medical Appeals Representative
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Jul 2017 - Mar 2018
•Go over documents and look for the appeal intent on the correspondence. •Tasked to make follow-up for additional documents, if applicable required by Coordinator for Claims review.•Verify, if possible through available resources if claim information can be found readily available in the system before submitting to Case setup.•Perform outreach to Providers and or members to obtain confirmation if there are lacking information.•Ask additional information from members and or Providers, perform outreach to Provider Medical Groups to obtain additional information which can be found in the internal systems. Show less
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Mopro
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United States
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Advertising Services
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1 - 100 Employee
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Digital Marketing Consultant
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Feb 2017 - Jul 2017
•Leads a mini team in creating a website. •Direct communication with clients to gather content •Discuss ideas on the look and feel of the website. •Lead in performing changes to the website as required by the client •Encourage the client for the website to go Live •Leads a mini team in creating a website. •Direct communication with clients to gather content •Discuss ideas on the look and feel of the website. •Lead in performing changes to the website as required by the client •Encourage the client for the website to go Live
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Customer Relations Officer
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Sep 2013 - Feb 2017
•Team player. • Provide answers to customer's billing inquiries. •Discuss customer's plans and usages. •Perform minor troubleshooting steps •Provide options on how to monitor their usages and maximize their plan as well as educate the customer on self-care options •Team player. • Provide answers to customer's billing inquiries. •Discuss customer's plans and usages. •Perform minor troubleshooting steps •Provide options on how to monitor their usages and maximize their plan as well as educate the customer on self-care options
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Analytix
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IT Services and IT Consulting
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100 - 200 Employee
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Information Researcher
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Mar 2013 - Jun 2013
•Research upcoming construction projects across Australia and New Zealand •Gather and qualify construction-related information via phone, email, news leads, and online research •Build and maintain an assigned portfolio of projects as they move through the different construction stages •Perform outreach to architectural and engineering firms to obtain additional information •Perform outreach to local councils to verify information •Research upcoming construction projects across Australia and New Zealand •Gather and qualify construction-related information via phone, email, news leads, and online research •Build and maintain an assigned portfolio of projects as they move through the different construction stages •Perform outreach to architectural and engineering firms to obtain additional information •Perform outreach to local councils to verify information
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Stream Global Services
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Email Support/Outbound Escalations Representative
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Jun 2012 - Dec 2012
• Processing orders, forms, applications, and requests. • Acknowledging and resolving customer concerns by communicating with customers through email. • Providing feedback on the status of the customer's application • Ensure customer satisfaction and provide professional customer support. • Inform the customer when the application gets approved • Processing orders, forms, applications, and requests. • Acknowledging and resolving customer concerns by communicating with customers through email. • Providing feedback on the status of the customer's application • Ensure customer satisfaction and provide professional customer support. • Inform the customer when the application gets approved
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Qualfon
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Online Sales Specialist
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Jul 2010 - Jun 2012
• Answer customer inquiries • Explain the benefits of the products, goods, or services we sell to new customers in order to promote and build loyalty to the brand • Provide options to customers on which plan they can get the value for their money. • Walk customers through on how to go about their online purchase • Provide additional information and set the right expectation regarding taxes and all other fees • Answer customer inquiries • Explain the benefits of the products, goods, or services we sell to new customers in order to promote and build loyalty to the brand • Provide options to customers on which plan they can get the value for their money. • Walk customers through on how to go about their online purchase • Provide additional information and set the right expectation regarding taxes and all other fees
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Americalls
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Skyrise 2 Bldg., Cebu IT Park, Lahug, Cebu City
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Sales Representative/Customer Service Associate
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Mar 2010 - Jul 2010
• Answer customer inquiries • Explain the benefits of the products, goods, or services we sell to new customers in order to promote and build loyalty to the brand • Provide options to customers on which plan they can get the value for their money. • Walk customers through on how to go about their online purchase • Provide additional information and set the right expectation regarding taxes and all other fees • Answer customer inquiries • Explain the benefits of the products, goods, or services we sell to new customers in order to promote and build loyalty to the brand • Provide options to customers on which plan they can get the value for their money. • Walk customers through on how to go about their online purchase • Provide additional information and set the right expectation regarding taxes and all other fees
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Oct 2009 - Mar 2010
•Team player. • Provide answers to customer's billing inquiries. •Discuss customer's plans and usages. •Perform minor troubleshooting steps •Provide options on how to monitor their usages and maximize their plan as well as educate the customer on self-care options •Team player. • Provide answers to customer's billing inquiries. •Discuss customer's plans and usages. •Perform minor troubleshooting steps •Provide options on how to monitor their usages and maximize their plan as well as educate the customer on self-care options
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Dynata
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United States
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Market Research
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700 & Above Employee
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Market Researcher / Interviewer
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Dec 2005 - Oct 2009
• Approach people to participate as respondents in the survey or project. • Conducting interviews over the telephone in people's homes and businesses in the US, UK & Ireland. • Explaining the purpose of the research. • Recording responses on a computer or questionnaire. • Carrying out a set number of interviews to meet a target or quota. • Approach people to participate as respondents in the survey or project. • Conducting interviews over the telephone in people's homes and businesses in the US, UK & Ireland. • Explaining the purpose of the research. • Recording responses on a computer or questionnaire. • Carrying out a set number of interviews to meet a target or quota.
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Loran Industries
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Sudlon, Maguikay, Mandaue City
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Encoder/Accounting Staff
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Mar 2005 - Dec 2005
• Handling office tasks, such as filing, generating reports and presentations, • Assist in setting up for meetings, and reordering supplies. • Providing real-time scheduling support by booking appointments and preventing conflicts. • Screening phone calls and routing callers to the appropriate party. • Greet and assist visitors. • Handling office tasks, such as filing, generating reports and presentations, • Assist in setting up for meetings, and reordering supplies. • Providing real-time scheduling support by booking appointments and preventing conflicts. • Screening phone calls and routing callers to the appropriate party. • Greet and assist visitors.
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Education
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2000 - 2005
University of San Carlos
Some College, B.S. Psychology -
University of Cebu
BSBA, Human Resources Development Management -
Saint Louis College - Cebu
Community
