Experience

Synoptek

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Dedicated team member for an external client

  • Aug 2022 - Present

  IT Support Technician / System Administrator

• Senior ITS Tier 1 Engineer

  • Jan 2014 - Aug 2022

  In 2014 joined the new Earthlink Business ITS team Initial trouble shooting of Cisco/Fortinet firewallsInitial touble shooting of VmWare cloud serversActive Directory Users & Computers administration Citrix client troubleshootingExchange administration Symantec Message Labs administrationBasic encrypted email troubleshootingSmartmail email server administration Rway mail server AdministrationShared exchange solutions email administrationDNS administrationSSL Certificate Installation (IIS)pc/macVirus remediationIIS administrationLinux AdministrationMS office/365 Installation & troubleshootingOutlook troubleshooting & set up (pc, macros, droid)High amount of first call remote resolutions



Xerox

• Saint John, New brunswick, Canada

• Tier 2 Hardware/Software Support Analyst

  • Jun 2008 - Aug 2013

  Mentored new hires Senior Agent Deliver award winning support Determining if issue is hardware or software orientated high remote solve rate Hardware install & troubleshooting Scan to network, Fax & email install & troubleshooting Technician / Analyst training Application support Received many Customer Hero awards and a Silver performer award Took many online courses like: Network+, Unix, printer hardware/Software Analyst, LSS Yellow belt Mentored new hires Senior Agent Deliver award winning support Determining if issue is hardware or software orientated high remote solve rate Hardware install & troubleshooting Scan to network, Fax & email install & troubleshooting Technician / Analyst training Application support Received many Customer Hero awards and a Silver performer award Took many online courses like: Network+, Unix, printer hardware/Software Analyst, LSS Yellow belt