Ron Grepo
DevOps Engineer at comGateway- Claim this Profile
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Topline Score
Bio
Credentials
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Akamai Web Performance Foundations
Akamai TechnologiesAug, 2022- Nov, 2024 -
Service Management Advocate
ACQUIROS, Inc.Jan, 2017- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftAug, 2014- Nov, 2024 -
MCTS: Microsoft Exchange Server 2010, Configuration
MicrosoftAug, 2014- Nov, 2024
Experience
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comGateway
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Consumer Services
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1 - 100 Employee
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DevOps Engineer
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Oct 2021 - Present
• Responsible for managing infrastructure provisioning. • Manage continuous integration and delivery pipeline to maximize efficiency. • Responsible for maintaining staging and production environment in AWS monitoring live traffic, logs, memory utilization, disk utilization and various other factors which are important for deployment. • Manage network routing traffic between VPCs and subnets. • Responsible for managing network security using load balancer, security groups and nacls. • Performed all necessary day-to-day support for different projects.
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Quess Corp Limited
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India
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Business Consulting and Services
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700 & Above Employee
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Operation Engineer III
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Jan 2020 - Feb 2021
• Day-to-day system administration of the Collaboration Systems environment and other interconnected technologies. • Assist in the implementation of installation, upgrades and routing maintenances as required. • Proactively monitor Collaboration Systems to ensure maximum performance, efficiency and availability. • Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of corporate servers to meet business requirements. • Day-to-day system administration of the Collaboration Systems environment and other interconnected technologies. • Assist in the implementation of installation, upgrades and routing maintenances as required. • Proactively monitor Collaboration Systems to ensure maximum performance, efficiency and availability. • Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of corporate servers to meet business requirements.
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Consultant Level 3
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Nov 2015 - Jan 2020
• Perform and lead tasks involved in Messaging & Collaboration as follows: • Deploy and/or update new Messaging and Collaboration applications in production environment • Manage Messaging software installation, service builds, server migration, and consolidation • Configure and maintain Messaging servers, server program documents (NAB), alerts, events, and SMTP domains • Act as third level support for managing incidents, accept transfer and elevations of incidents, track progress and provide resolution • Proactively and reactively look for solutions to prevent problems, conduct incident trending, root cause analysis, recommend solutions, document resolutions and validate entries in the known-error database • Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change Advisory Board. • Create and update documentations on team processes, best practice and case studies • Identify, manage, and lead escalations through L3 management; work with others to help manage escalations through L5 management. • Lead pilot for new accounts as a subject matter expert or account technical lead. • Set technical leadership to the team working on an account • Lead technical trainings and develop training curriculum for the Messaging & Collaboration technology area • Lead service delivery reviews and day-to-day operation execution for one service ownership or customer • Lead compliance initiatives for a specific ITIL process within the team • Act as a mentor for trainees or resources with 2 to 3 years’ experience. • Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit • Participate or lead any service line or site initiative, thereby contributing to development of the organization
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Accenture
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Philippines
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Senior Software Analyst
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Jun 2014 - Nov 2015
• Supporting the technical design process by participating in the analysis of technical application requirements • Assisting in implementing analyses that will identify requirements related to people, processes and technology • Participating in implementing the technical infrastructure • Assisting in the integration of technical and application components • Coding and testing program modules; assisting in design • Maintaining, tuning and repairing applications; providing user support • Participating in execution and documentation of tests • Executing conversion plans and documenting possible improvements; identifying disruptions in the processes
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GMA Network, Inc.
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Broadcast Media Production and Distribution
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700 & Above Employee
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System Administrator
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Apr 2011 - Jun 2014
• Ensure efficient and highly available 24x7 Data Center operations on network, systems and voice infrastructure and services• Ensure a secure data center environment• Performs daily administration task on all managed systems and network infra serviceso Domain/Email/Portal accountso Migration of application and changeso Internet accessibility and security• Performs monitoring of servers and services status and availability• Performs analysis of servers and services performance and efficiency• Performs periodic system and data backup procedures and ensure 100% restoration• Performs 1st tier trouble resolution on all managed systems and network• Coordinates troubleshooting activities with internal customers, vendors and service providers• Assists technical support for escalated issues and concerns• Perform technical support for inquiries made after the defined time• Performs testing and implementation of new servers and systems into the Data Center environment• Performs updating and configuration management database• Performs testing of business continuity plans and procedures• Generate and submit reports• Conduct research and development for new technological advancement• Conducts echo training• Performs other related duties as required
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Servicedesk Assistant
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Nov 2009 - Apr 2011
• Receives systems and network calls from users• Handles the classification of service requests• Troubleshoots and resolves problem first level of support for desktop PC and telephone-related problems• Coordinates referrals to technical support/application support for service calls that needs on-site service/troubleshooting• Escalates to Technical Support/ Application Support personnel to handle troubleshooting and other computer-related problems that cannot be resolved over the phone• Handles troubleshooting/ maintenance of service unit laptops and projectors• Handles license key of applications purchased by the company• Performs onsite -support as per advise of immediate superior
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GMA Scenarios (GMA Network Inc. subsidiary)
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Philippines
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Technical Support Engineer
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Dec 2008 - Nov 2009
• Handled installation and configuration of Windows OS and applications • Handled on-site troubleshooting both PC and telephone related problems • Connected desktop PC and laptops to domain, file server, print server, and mail server • Configured Microsoft Outlook for Windows and Entourage for Mac • Handled installation of local printers and other external devices • Performed hardware and software upgrade • Configured internet browsers for internet and intranet access • Handled installation of cables for both data and voice • Handled troubleshooting of physical network problem including creation of cable and terminating port for data and voice • Create and delete local line at PABX server • Handled telephone request including installation and transfer of local and direct line, studio phone patch and teleconference
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Education
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2002 - 2008
Cavite State University
Bachelor's Degree, Computer Engineering
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