Experience

TRG

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Support Specialist

  • May 2023 - Present



Synnex Corporation

• Olive Branch, Mississippi

• Server Lead

  • Oct 2013 - Present

  Lead a team while working with counterparts in the facility to ensure orders meet SLA, while maintaining production and quality goals. Train and develop team on Server, PC, Cisco/Juniper switches/routers and other technical orders. Review and monitor database to make recommendations for headcount utilization. Lead a team while working with counterparts in the facility to ensure orders meet SLA, while maintaining production and quality goals. Train and develop team on Server, PC, Cisco/Juniper switches/routers and other technical orders. Review and monitor database to make recommendations for headcount utilization.



All Covered Computer Services

• Memphis, TN

• CEO And Founder/ Independent Contractor

  • Jun 2009 - Present

  As a Network Administrator does server maintenance keeping servers updated and running so that computer networks can operate smoothly. Conducts diagnosis of problems according to customer complaint. Repairs laptop or desktop, tablets, and printer units according to requirements. Reassembles machines after making repairs or replacing parts. Cleans or adjusts mechanical parts to maintain machines operating efficiency and to prevent breakdowns or repeat return. Reinstalls software programs or adjust settings on existing software to fix machine malfunctions. Show less



TD SYNNEX US

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Program Manager

  • May 2021 - Jun 2023



GENCO, A FedEx Company

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2013 - Sep 2013

  Troubleshoots, repairs, and provides system maintenance. Creates and maintains reports for management, operations and CSR’s. Insures data integrity of system and reports. Insures that system/software modifications are met as prescribed. Troubleshoots, repairs, and provides system maintenance. Creates and maintains reports for management, operations and CSR’s. Insures data integrity of system and reports. Insures that system/software modifications are met as prescribed.



Jabil

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Senior Repair/Escalation Technician

  • Sep 2010 - Oct 2012

  As a Senior Repair/Escalation Tech managed support cases for customers with HP service agreements ensuring customer satisfaction and service to their product. Diagnose notebooks. Conduct configuration and troubleshooting functions. Disassemble and replace hardware components. As a Senior Repair/Escalation Tech managed support cases for customers with HP service agreements ensuring customer satisfaction and service to their product. Diagnose notebooks. Conduct configuration and troubleshooting functions. Disassemble and replace hardware components.



Flex

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Computer Repair Technician

  • Mar 2007 - Jun 2009

  Ability to diagnose computers. Conduct configuration and troubleshooting functions. Evaluate software and hardware related issues. Disassemble and replace hardware components. Ability to diagnose computers. Conduct configuration and troubleshooting functions. Evaluate software and hardware related issues. Disassemble and replace hardware components.



Jabil

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Line Leader

  • Nov 2004 - Feb 2006

  Responsible for multiple production lines and ensure that all goals are meet. Assign and train employees in production and adjust work assignment. Responsible for meeting production goals and quality objectives. Manage production schedules, coordinate activities for material. Responsible for multiple production lines and ensure that all goals are meet. Assign and train employees in production and adjust work assignment. Responsible for meeting production goals and quality objectives. Manage production schedules, coordinate activities for material.



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Team Leader

  • Apr 2001 - Nov 2004

  Responsible for managing efficient sorting and handling packages. Direct and lead a group of package handlers and ensure proper handling of packages. Responsible for training, safety, productivity and service goals. Responsible for managing efficient sorting and handling packages. Direct and lead a group of package handlers and ensure proper handling of packages. Responsible for training, safety, productivity and service goals.



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• LAAD Gunner/ Small Arms and Weapons Repair

  • Jun 1996 - Jun 2004

  Confidential Confidential