Printer Technician

• Nov 2018 - Present

Senior Support Engineer

• Oct 1988 - Sep 2017

Senior Support Engineer CORELOGIC - MLS DATA PROVIDER (Oct 1988 – Sept 2017) I spearheaded projects with cross-function teams, which included Sales, Product Management, Developers, Call Center, and Server Team. Pertaining to leading forward-thinking resolution of multiple account requests, issues, and/or concerns across daily short- and/or long, Database Team, Designers, Analyst, and Management. Managed functions term projects, including managing all facets of applications and systems configuration and support to optimize efficiency and productivity and designed and implemented the strategy that fulfills the objectives of the company while streamlining overall operations. I have outlined the long-term vision and goals mapped with short-term strategy and action plans to achieve the goals. I managed multiple customers, projects, systems, products, cross-functional teams, and vendors also build and sustained valuable relationships with customers, cross-functional teams, and vendors and developed comprehensive upgrade configuration documentation. Expertly trained customer staff, customer administrators, and end-users and resourcefully advised customers on best practice processes and procedures. Worked with other departments to ensure alignment of company goals, as set by senior management, and ensured that the business growth strategies are met. Managed to solve complex problems by primarily leveraging the systems and tools currently available to the organization.