Experience

Jillamy Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Import Coordinator at Jillamy

  • May 2022 - Present

  Executes import shipments to maximize margin and efficiency. • Act as the point of contact for overseas offices and agents on shipments importing into the US. • Develop and maintain solid professional relationships with vendors and carriers, negotiate for cost-effective services, and support them with operational processes. • Provide customer service internally and externally through phone, email and other communication methods. • Build and establishes rapport with International… Show more Executes import shipments to maximize margin and efficiency. • Act as the point of contact for overseas offices and agents on shipments importing into the US. • Develop and maintain solid professional relationships with vendors and carriers, negotiate for cost-effective services, and support them with operational processes. • Provide customer service internally and externally through phone, email and other communication methods. • Build and establishes rapport with International Agents and Partners leading to better communications, support and the potential for reciprocal business. • Ensure carrier performance and compliance according to Company standards. • Identify and investigate problems and provide corrective solutions. • Develop and execute timely resolutions to transit delay; notify manager of delays to ensure customer is informed. • Manage vendor compliance to customer standards and metrics. • Mange international supply chain from purchase order inception to freight arrival for all Non-Asia shipments. • Regular attendance and punctuality are required. • Operates safely in all conditions. • Other duties and projects as assigned. • Follows policies and procedures. Show less Executes import shipments to maximize margin and efficiency. • Act as the point of contact for overseas offices and agents on shipments importing into the US. • Develop and maintain solid professional relationships with vendors and carriers, negotiate for cost-effective services, and support them with operational processes. • Provide customer service internally and externally through phone, email and other communication methods. • Build and establishes rapport with International… Show more Executes import shipments to maximize margin and efficiency. • Act as the point of contact for overseas offices and agents on shipments importing into the US. • Develop and maintain solid professional relationships with vendors and carriers, negotiate for cost-effective services, and support them with operational processes. • Provide customer service internally and externally through phone, email and other communication methods. • Build and establishes rapport with International Agents and Partners leading to better communications, support and the potential for reciprocal business. • Ensure carrier performance and compliance according to Company standards. • Identify and investigate problems and provide corrective solutions. • Develop and execute timely resolutions to transit delay; notify manager of delays to ensure customer is informed. • Manage vendor compliance to customer standards and metrics. • Mange international supply chain from purchase order inception to freight arrival for all Non-Asia shipments. • Regular attendance and punctuality are required. • Operates safely in all conditions. • Other duties and projects as assigned. • Follows policies and procedures. Show less



D.B. Schenker

• Philadelphia

• Senior Ocean Import Coordinator

  • Jul 2019 - Apr 2022

  Responsible for ensuring legal compliance and providing import administration and control within government rules and regulations, including appropriate licensing for ocean shipments. Review contracts for required clauses and identifies omissions. Interface with internal and external customers, foreign order administration, freight forwarders,customs officers, and other functional areas to ensure coordination and logistics of shipment. Select carrier for shipment of products and prepares… Show more Responsible for ensuring legal compliance and providing import administration and control within government rules and regulations, including appropriate licensing for ocean shipments. Review contracts for required clauses and identifies omissions. Interface with internal and external customers, foreign order administration, freight forwarders,customs officers, and other functional areas to ensure coordination and logistics of shipment. Select carrier for shipment of products and prepares documents for freight forwarders. Accurately perform all accounting functions related to the billing, distribution and collection of funds for the client’s cargo. Prepare pricequotations on inbound international freight Rate and route international traffic Follow up with customers to resolve inquires Prepare, route, and cut air billsand manifests Correct billings and issue debit and credit memos for customers Arrange for pick up and movement of freight to gateways Expedite inbound importtraffic to facilitate customsclearance Initiate and maintain customer master profiles in order to have correct information on hand in order to offer consistent service. Maintain close liaison with the US CustomsService and for various specialized U.S. Customsclearance requirements. Key in US Customsentry line items into the ImportCHB Computer System and submit entry to customs. Communicating information and instructions to/from vendors. Researching and resolving operational problems. Review all documents, contact all first-time customers, perform credit checks, and handle other tasks as needed. Show less Responsible for ensuring legal compliance and providing import administration and control within government rules and regulations, including appropriate licensing for ocean shipments. Review contracts for required clauses and identifies omissions. Interface with internal and external customers, foreign order administration, freight forwarders,customs officers, and other functional areas to ensure coordination and logistics of shipment. Select carrier for shipment of products and prepares… Show more Responsible for ensuring legal compliance and providing import administration and control within government rules and regulations, including appropriate licensing for ocean shipments. Review contracts for required clauses and identifies omissions. Interface with internal and external customers, foreign order administration, freight forwarders,customs officers, and other functional areas to ensure coordination and logistics of shipment. Select carrier for shipment of products and prepares documents for freight forwarders. Accurately perform all accounting functions related to the billing, distribution and collection of funds for the client’s cargo. Prepare pricequotations on inbound international freight Rate and route international traffic Follow up with customers to resolve inquires Prepare, route, and cut air billsand manifests Correct billings and issue debit and credit memos for customers Arrange for pick up and movement of freight to gateways Expedite inbound importtraffic to facilitate customsclearance Initiate and maintain customer master profiles in order to have correct information on hand in order to offer consistent service. Maintain close liaison with the US CustomsService and for various specialized U.S. Customsclearance requirements. Key in US Customsentry line items into the ImportCHB Computer System and submit entry to customs. Communicating information and instructions to/from vendors. Researching and resolving operational problems. Review all documents, contact all first-time customers, perform credit checks, and handle other tasks as needed. Show less



Edens Transit

• Greater Philadelphia Area

• Safety & Risk Manager

  • May 2016 - May 2018

  Oversees Safety Plan Ensures all departments comply with safety programs Process all accident/incident reports Track all insurance claims including workers compensation, auto liability, and general liability Oversees customer and driver complaints Ensures all Supervisor's reports are complete and sent to SEPTA as required and in a timely manner. Assist with accidents and incidents. Supervises DriveCam Manager and follows up to ensure all safety and drivecam violations have… Show more Oversees Safety Plan Ensures all departments comply with safety programs Process all accident/incident reports Track all insurance claims including workers compensation, auto liability, and general liability Oversees customer and driver complaints Ensures all Supervisor's reports are complete and sent to SEPTA as required and in a timely manner. Assist with accidents and incidents. Supervises DriveCam Manager and follows up to ensure all safety and drivecam violations have been addressed. Assists with developing point system for drivecam violations. Meets with Supervisors and Trainers on a regular basis to ensure safety and compliance needs are met. Show less Oversees Safety Plan Ensures all departments comply with safety programs Process all accident/incident reports Track all insurance claims including workers compensation, auto liability, and general liability Oversees customer and driver complaints Ensures all Supervisor's reports are complete and sent to SEPTA as required and in a timely manner. Assist with accidents and incidents. Supervises DriveCam Manager and follows up to ensure all safety and drivecam violations have… Show more Oversees Safety Plan Ensures all departments comply with safety programs Process all accident/incident reports Track all insurance claims including workers compensation, auto liability, and general liability Oversees customer and driver complaints Ensures all Supervisor's reports are complete and sent to SEPTA as required and in a timely manner. Assist with accidents and incidents. Supervises DriveCam Manager and follows up to ensure all safety and drivecam violations have been addressed. Assists with developing point system for drivecam violations. Meets with Supervisors and Trainers on a regular basis to ensure safety and compliance needs are met. Show less



PSA BDP

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Global Claims Administrator

  • 2009 - 2015

  Investigated and filed all cargo claims for 140 locations globally, including acting as main liaison between organization and insurance company. Analyzed claim reports and provided feedback and recommendations to risk management and senior operational leaders regarding internal weaknesses within operational processes as well as with company vendors. Created all claims correspondence between organization and customers. • Integrated claims case management system into operational… Show more Investigated and filed all cargo claims for 140 locations globally, including acting as main liaison between organization and insurance company. Analyzed claim reports and provided feedback and recommendations to risk management and senior operational leaders regarding internal weaknesses within operational processes as well as with company vendors. Created all claims correspondence between organization and customers. • Integrated claims case management system into operational environment. • Provided training to operations on overall claims process and best practices to utilize when processing shipments for customers. • Maintained low insurance premiums by focusing on holding vendors financially responsible for claims. • Saved company $100,000 per year by filing claims directly against vendors as opposed to insurance company. • Instituted safety captain program. • Served as founding member and former chair of Pennsylvania Safety Committee, winning Governor’s Award for Safety Excellence in 2015. • Trained and certified in CPR/AED/first aid as well as blood borne pathogens.

• Logistics Service Coordinator

  • 2002 - 2009

  Ran daily reports to process new orders. Validated order data; determined ocean carriers based on Dow Chemical’s contracted carriers, using cost analysis; and determined container quantities. Created marine shipments in Dow and company systems. Performed daily interaction with Dow plants and inland carriers. Scheduled international export of chemicals. Earned award for outstanding customer service in 2009.

• Corporate Credit Monitor

  • 2000 - 2002

  Integrated all new vendors into company systems. Ran daily accounting reports and reported findings to management. Carried out credit reports on new customers. Assisted accounts receivable department with daily cash box.

• Documentation Specialist

  • 1996 - 2000

  Facilitated ocean export of Dow Chemical products to international ports. Maintained daily contact with international and domestic representatives of Dow, ocean carriers, production facilities, and domestic trucking companies. Complied with all government regulations.



PARMALAT DAIRY

• Rancocas Woods, New Jersy

• Equipment Coordinator

  • 1995 - 1996

  Performed delivery, installation, and service of creamer dispensers to businesses in four states. Maintained contact with customers at assigned locations. Carried out collections, invoicing, and routing Performed delivery, installation, and service of creamer dispensers to businesses in four states. Maintained contact with customers at assigned locations. Carried out collections, invoicing, and routing



Wissahickon Spring Water Inc

• United States
• Manufacturing

• Account Representative

  • 1990 - 1994

  Delivered spring water to homes and businesses in Philadelphia. Contacted residences and businesses as well as worked at expositions to solicit new accounts. Performed customer service, inventory control, and order processing. Delivered spring water to homes and businesses in Philadelphia. Contacted residences and businesses as well as worked at expositions to solicit new accounts. Performed customer service, inventory control, and order processing.



Modern Laundry

• Facilities Services
• 1 - 100 Employee

• Route Driver, Sales

  • 1989 - 1990

  Performed delivery and pick up of dry cleaning at customer homes. Carried out customer service, inventory control, and order processing. Performed delivery and pick up of dry cleaning at customer homes. Carried out customer service, inventory control, and order processing.